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Draft:ATC
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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises, PureConnect, GenesysCloud or
PureConnect
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About global settings (1) ·
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An agent's experience in PureConnect (1) ·
autotrackOfferStateChangesInAdobeAnalytics (1) ·
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Genesys Predictive Engagement resources for developers (1) ·
Get started with Genesys Predictive Engagement for PureConnect (1) ·
Get started with Predictive Engagement for PureConnect (1) ·
Journey history data retention period change (1) ·
Journey map icons (1) ·
Limits for Genesys Predictive Engagement and custom event objects (1) ·
Manage outcomes (1) ·
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Outcome limitation change (1) ·
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- Draft:ATC/Current/AdminGuide/About global settings
- Draft:ATC/Current/AdminGuide/About web chats
- Draft:ATC/Current/AdminGuide/Action settings
- Draft:ATC/Current/AdminGuide/Configure content offer action map
- Draft:ATC/Current/AdminGuide/Content offer lifecycle
- Draft:ATC/Current/AdminGuide/Get Started PureConnect
- Draft:ATC/Current/AdminGuide/Journey outcome report
- Draft:ATC/Current/AdminGuide/Journey segment report
D cont.
- Draft:ATC/Current/AdminGuide/Manage outcomes
- Draft:ATC/Current/AdminGuide/Manage segments
- Draft:ATC/Current/AdminGuide/Object limits
- Draft:ATC/Current/AdminGuide/Override frequency capping
- Draft:ATC/Current/AdminGuide/Schedules
- Draft:ATC/Current/AdminGuide/Usage
- Draft:ATC/Current/AdminGuide/View audit logs
- Draft:ATC/Current/AgentGuide/Get started PureConnect