Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (15) · No (107) · Yes (15)

None (88) · Administrator (47) · Administrator, Agent, Supervisor (1) · Supervisor (1)

About the data we track (2) · Templates (2) · Working with TOCs (2) · Transactions (2) · Bulk Import (2) · Agent Groups (2) · DisplayTitle1 (2)

Other values: ; Access Groups Acrolinx test Action Library Action Map Performance Activate/inactivate Add and manage Caller ID Additional information for admins Agent accounts Agent and Agent Group Annex Agent and contact center statistics Agent Setup Agent Workspace settings Apply an action map to specific webpages Availability of analytics data Barb's Call Flow Diagrams 3/20 Best practices for action maps Best practices for outcomes Best practices for segments Blob Storage Build an action map Build conditions Build segments Business attributes Campaign attributes Capacity rules Case and toast data Channel options Chat channel options Configuration options Configure global login Configure outcome probability Configure user engagement Contact Center Settings Contacts Content offers Context statements Create and manage agent groups Create and manage agents Create and manage custom agent states CRM Adapter Custom attributes Customer summary for admins Deploy the tracking snippet Desktop Options Desktop Statistics Desktop Views options Displaytitle Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable external URLs Enable feedback Examples of segments Export agent accounts Facebook channel options Genesys Cloud CX, Genesys Multicloud CX, and Genesys Engage branding Genesys Softphone Get started with Internal Content Administration for Genesys Multicloud CX and buzzardbuzzard Get started with Predictive Engagement for Genesys Engage on-premisess Get started with Predictive Engagement for PureConnect Getting started Global favorites Gplus Adapter for Salesforce options Gplus Adapter support for Service Client API How It Works pages Image tests Interaction history advanced search IX Global Diagram Standards Journey attributes Linking Live Now Maintain action maps Manage agents and other users Mary WEM in Engage cloud hybrid article Monitor a webhook's performance Operators Outbound channel options Outcome probabilities Outcome scores for admins Overview Overview of actions Platform administration Prepare a Genesys Cloud CX integration for use with a Predictive Engagement webhook Private edition architecture diagrams Profile lookup with Adobe Experience Platform Public and private keys Roles Route an action map to a target Routing Scenario: Onboarding agents and supervisors Scenario: Spa booking integration Scenario:Use Internal Content Administration information to generate leads in Salesforce Searches performed for admins Segments assigned for admins Set the priority Set up Upgrade Strategies Single Sign-On Standard responses Statistics options Supervisor options Test CodPen Tracking snippet Trigger an action map Troubleshoot webhooks Twitter channel options Unknown users for admins Various tests View audit trail Visitor Activity Visitor attributes Visitor journey attributes Voice channel options Voicemail management Voicemail Management within Agent Setup Web chats Web chats lifecycle Web tracking Webhooks in the Action Library Widget Bus API Overview Working with Global Favorites Workitem channel options

None (5) · Best practices (3) · About the data we track (2) · Templates (2) · TOCTitle1 (2) · Agent Groups (2) · Bulk Import (2) · Transactions (2)

Other values: ; Access Groups Action Library Action Map Performance Actions Activate/inactivate Additional information Agent accounts Agent and contact center statistics Agent Annex Agent Setup Agent Workspace settings Apply to pages Availability of analytics data Barb's Call Flow Diagrams 3/20 Blob Storage Branding Build action maps Build conditions Build segments Business attributes Caller ID Campaign attributes Capacity rules Case and toast data Channel options Chat channel options Configuration options Configure global login Contact Center Settings Contacts Content offers Context statements Create and manage agent groups Create and manage agents Create custom agent states CRM Adapter Custom attributes Customer summary Deploy the tracking snippet Desktop Options Desktop Statistics Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable external URLs Enable feedback Engage Examples Export agent accounts Facebook channel options Genesys Engage on-premisess Genesys Softphone Getting started Global favorites Gplus Salesforce options How It Works pages Image tests Interaction history advanced search IX Global Diagram Standards Journey attributes Linking Live Now Maintain Manage agents Mary WEM in Engage cloud hybrid article Monitor Operators Outbound channel options Outcome probabilities Outcome probability Outcome scores Overlays overlays Overview Platform administration Prepare Genesys Cloud CX Prioritize Private edition architecture diagrams Profile lookup with Adobe Experience Platform Public and private keys PureConnect Roles Route Routing Scenario: Generate leads in Salesforce Scenario: Onboarding new agents Scenario: Spa booking Searches performed Segments assigned Service Client API Single Sign-On Standard responses Statistics options Supervisor options TOCxtitle Tracking snippet Trigger Troubleshoot Twitter channel options Unknown users View audit trail Visitor Activity Visitor attributes Visitor journey attributes Voice channel options Voicemail management Voicemail Management within Agent Setup Web chats Web chats lifecycle Web tracking Webhooks in the Action Library Widget Bus API Overview Working with Global Favorites Workitem channel options xxx xxx 88888 xxxx

None (134) · Journey (2) · WebActions (1)

Agent Setup (63) · Internal Content Administration (74)

Admin (3) · Agent (1) · ManageCC (49) · SiteDashboard (1) · Small (2) · Source (14) · Test (60) · WritersGuide (7)

None (91) · Agent Setup (36) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · Platform Administration (5) · WEM (1) · Workforce Management (1)

None (136) · CE01, CE19 (1)

None (137)