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Article > Standalone:
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& productshort:
GAM
& Platform :
GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises
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Get nGAGEMENT (1) ·
Initial configuration in nGAGEMENT (1) ·
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nGAGEMENT setup wizard (1) ·
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None (2) ·
Available metrics (1) ·
Change agent or team leader password (1) ·
Configure challenges and leaderboard settings (1) ·
Configure login and logout exceptions (1) ·
Configure manager and team leader accounts (1) ·
Configure powerhouse performance points (1) ·
Initial configuration (1) ·
KPI display types (1) ·
Manage metrics (1) ·
Manage nGAGEMENT (1) ·
Manage preset filters (1) ·
Manage your user account (1) ·
Submit a support ticket (1) ·
Subscribe to nSight (1) ·
View a list of current users (1)
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