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None (48) · GenesysCloud (2) · GenesysEngage-cloud (299)

No · None · Yes · Other

None (349)

None (30) · Localization (29) · API Commands (27) · Configuration (27) · API Events (27) · Architecture (5) · Metadata (5) · Before you begin (4) · High availability and disaster recovery (4)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports App Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Calendar Callback CallbackService CallUs Certificates ChannelSelector CoBrowse Common Configure IWD Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring Genesys Widgets Configuring GIS Authentication Configuring WFM Settings Console Cookie Usage Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Customizable Callback Registration Form Customizable Chat Registration Form Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Deploy IWD Deploy IWDDM DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Engage Environment Estimated Wait Time Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements Forget Archived Users General Operations General Settings Genesys EWM Learning Item Integration Genesys Skills Management Knowledge Base Articles Genesys Widgets Genesys Widgets Reference Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Icons Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items Licensing LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Logging Out Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Prepare for Office 365 integration Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Roles and privileges for Workload Manager users Rules-based Assignments Running OrgData Running the application Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings Test IWD provisioning Tested browsers The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data View Summary Viewing Feedback Results Viewing Reports Viewing Results WebChatService Widgets

None (48) · Localization (29) · API Commands (27) · Configuration (27) · API Events (27) · Metadata (5) · View Summary (2) · Logging In (2) · Genesys Widgets (2) · Genesys Widgets Reference (2) · Customizable Callback Registration Form (2) · Customizable Chat Registration Form (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Test IWD provisioning (2) · Configure IWD (2)

Other values: ; 3rd Party and Open Source Software Used Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports App Appendix 1: Optional Components Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Billing Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Calendar Callback CallbackService Callback___ CallUs CallUs___ Certificates ChannelSelector ChannelSelector___ CoBrowse Common Configuring and running Data Uploader for OrgData uploads Configuring Data Sources for Import Configuring Email Settings Configuring Genesys Widgets Configuring GIS Authentication Configuring WFM Settings Console Cookie Usage Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Custom Domains Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Engage Environment Estimated Wait Time Event Settings Exported Portal Users Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items Firewall Requirements General Operations General Settings Genesys EWM Learning Item Integration Genesys Skills Management Knowledge Base Articles Groups GSM Architecture Hierarchy Import Functionality HTTPS Support Icons Import KPI Data Import/Export Importing OrgData through APIs Importing OrgData Through CSV Files Installation and Setup Installing Data Uploader Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items Licensing LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging Out Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form Objective Actions Screen Optional Command Line Parameters PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Prerequisites Printing an Assessment Process OrgData Protocols and Ports PureConnect Data Extractor Overview Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Running OrgData Running the application Scheduling the Data Uploader to run daily Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users Setting up OrgData Process Shutdown SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings Tested browsers The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option Validating OrgData Configuration View of Calculated Data Viewing Feedback Results Viewing Reports Viewing Results WebChatService Widgets

None (347) · Journey (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

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None (349)

None (349)

None (343) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2)