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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (229) · No (82) · Yes (5)

None (291) · Administrator (23) · Adminstrator (2)

None (45)

Other values: ; About Data Export capability About Digital Channels Admin About metrics About the Info Mart database Access Grafana Accessibility Architecture Availability Service Benefits of Product Dockerization Configure Agent UI Configure Agent UI - Obsolete Consul Service Containerization Dashboard and Alarms Deploy Data Loader on EKS Deploy Digital Channels in Kubernetes Deploy Digital Channels using Docker Compose Deploying XYZ in AWS Deployment overview Deployment Topic Enable a tenant for Digital Channels Environment setup for Data Loader in AWS EC2/ECS FAQs Genesys Info Mart database schema Genesys Info Mart Tenant User schema and tenant views Getting started with Advanced Chat GIDB tables HCA Configuration How can I deploy HCA Info Mart indexes Info Mart partitioning Info Mart service tables and administrative views Info Mart Tables Info Mart views Installation and Windows permissions Integrate IWD with Genesys Workforce Management (WFM) Introduction Logs Lucene query syntax Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Metrics Monitoring Service New Entry New in the Info Mart database Populating agent activity data Populating Genesys Info Mart data Populating interaction data Populating interaction resource data Populating mediation segments Populating outbound campaign activity Predictive Routing support for GDPR Prepare for Gmail integration Prerequisites Provision API keys Reference list Representing dates and times of day Set up Email Set up Facebook and Twitter Set up IWD Set up SMS Set up WhatsApp Summary of Info Mart schema changes Table AGENT_LOCATION Table ANCHOR_FLAGS Table ATTEMPT_DISPOSITION Table BGS_BOT_DIM Table BGS_BOT_NAME_DIM Table BGS_SESSION_DIM Table BGS_SESSION_FACT Table BOT_ATTRIBUTES Table BOT_INTENT Table CALLBACK_DIAL_RESULTS Table CALLBACK_DIM_1 Table CALLBACK_DIM_2 Table CALLBACK_DIM_3 Table CALLBACK_DIM_4 Table CALLBACK_FACT Table CALLING_LIST_METRIC_FACT Table CALL_RESULT Table CALL_TYPE Table CAMPAIGN_GROUP_SESSION_FACT Table CAMPAIGN_GROUP_STATE Table CAMPAIGN_GROUP_STATE_FACT Table CDR_DIM1 Table CDR_FACT Table CHAT_SESSION_DIM Table CHAT_SESSION_FACT Table CHAT_THREAD_FACT Table COBROWSE_END_REASON Table COBROWSE_FACT Table COBROWSE_MODE Table COBROWSE_PAGE Table COBROWSE_USER_AGENT Table CONTACT_ATTEMPT_FACT Table CONTACT_INFO_TYPE Table CTL_AUDIT_LOG Table CTL_ETL_HISTORY Table CTL_EXTRACT_HISTORY Table CTL_GDPR_HISTORY Table CTL_PURGE_HISTORY Table CTL_TRANSFORM_HISTORY Table DATE_TIME Table DIALING_MODE Table GIDB_GCX_LOGIN_INFO Table GIDB_GC_CALLING_LIST Table GIDB_GC_CAMPAIGN Table GIDB_GC_FOLDER Table GIDB_GC_GROUP Table GIDB_GC_LOGIN Table GIDB_GC_PLACE Table GIDB_GC_SKILL Table GIDB_GC_TENANT Table GPM_DIM1 Table GPM_FACT Table GPM_MODEL Table GPM_PREDICTOR Table GPM_RESULT Table GROUP_ANNEX Table INTERACTION_DESCRIPTOR Table INTERACTION_FACT Table INTERACTION_RESOURCE_FACT Table INTERACTION_RESOURCE_STATE Table INTERACTION_TYPE Table IRF_USER_DATA_CUST_1 Table IRF_USER_DATA_GEN_1 Table IRF_USER_DATA_KEYS Table IXN_RESOURCE_STATE_FACT Table LDR_CAMPAIGN Table LDR_DEVICE Table LDR_FACT Table LDR_GROUP Table LDR_LIST Table LDR_POSTAL_CODE Table LDR_RECORD Table MEDIATION_SEGMENT_FACT Table MEDIA_ORIGIN Table MEDIA_TYPE Table POST_CALL_SURVEY_DIM_1 Table POST_CALL_SURVEY_DIM_2 Table POST_CALL_SURVEY_DIM_3 Table POST_CALL_SURVEY_DIM_4 Table POST_CALL_SURVEY_DIM_5 Table POST_CALL_SURVEY_DIM_6 Table RECORD_FIELD_GROUP_1 Table RECORD_FIELD_GROUP_2 Table RECORD_STATUS Table RECORD_TYPE Table REQUESTED_SKILL Table REQUESTED_SKILL_COMBINATION Table RESOURCE_ Table RESOURCE_ANNEX Table RESOURCE_GROUP_COMBINATION Table RESOURCE_STATE Table RESOURCE_STATE_REASON Table ROUTING_TARGET Table SDR_ACTIVITIES_FACT Table SDR_ACTIVITY Table SDR_APPLICATION Table SDR_BOTS_FACT Table SDR_CALL_DISPOSITION Table SDR_CALL_TYPE Table SDR_CUST_ATRIBUTES Table SDR_CUST_ATRIBUTES_FACT Table SDR_ENTRY_POINT Table SDR_EXIT_POINT Table SDR_EXT_HTTP_REST Table SDR_EXT_REQUEST Table SDR_EXT_REQUEST_FACT Table SDR_EXT_REQUEST_OUTCOME Table SDR_EXT_SERVICE_OUTCOME Table SDR_GEO_LOCATION Table SDR_INPUT Table SDR_INPUT_OUTCOME Table SDR_LANGUAGE Table SDR_MESSAGE Table SDR_MILESTONE Table SDR_SESSION_FACT Table SDR_SURVEY_ANSWERS Table SDR_SURVEY_FACT Table SDR_SURVEY_I1 Table SDR_SURVEY_I2 Table SDR_SURVEY_QUESTIONS Table SDR_SURVEY_QUESTIONS_I1 Table SDR_SURVEY_QUESTIONS_I2 Table SDR_SURVEY_QUESTIONS_S1 Table SDR_SURVEY_QUESTIONS_S2 Table SDR_SURVEY_S1 Table SDR_SURVEY_S2 Table SDR_SURVEY_SCORES Table SDR_SURVEY_STATUS Table SDR_SURVEY_TRANSCRIPT_FACT Table SDR_USER_INPUT Table SDR_USER_INPUTS_FACT Table SDR_USER_MILESTONE_FACT Table SM_MEDIA_NEUTRAL_STATE_FACT Table SM_RES_SESSION_FACT Table SM_RES_STATE_FACT Table SM_RES_STATE_REASON_FACT Table STRATEGY Table TECHNICAL_DESCRIPTOR Table TIME_ZONE Table USER_DATA_CUST_DIM_1 Table USER_DATA_GEN_DIM_1 Table USER_DATA_GEN_DIM_2 Table WORKBIN Technical descriptor combinations Technical descriptors Telemetry Integration Tenant Settings Title that is displayed on top of the page Using this document View ADMIN_AUDIT_LOG View ADMIN_ETL_JOB_HISTORY View ADMIN_ETL_JOB_STATUS View ADMIN_ETL_STEP_HISTORY View ADMIN_EXTRACT_HISTORY View CALLING_LIST View CALLING_LIST_TO_CAMP_FACT View CAMPAIGN View CTL_ETL_HWM View GROUP_ View GROUP_TO_CAMPAIGN_FACT View PLACE View PLACE_GROUP_FACT View RESOURCE_GROUP_FACT View RESOURCE_SKILL_FACT View SKILL View TENANT Voice Health Check Voice Health Test

None (246) · Configure Agent UI (3)

Other values: ; Accessibility Architecture Availability Service Configuration Consul Service Containerization Dashboard and Alarms Deploy Data Loader on EKS Deploy in AWS Deploy in Kubernetes Deploy using Docker Compose Deployment Instructions Environment setup for Data Loader in AWS EC2/ECS Frequently Asked Questions Getting started with Advanced Chat Grafana Access Installation and Windows permissions Integrate IWD with WFM Introduction IWD Queries Logs Manage field codes Manage PII Manage standard responses Metrics Monitoring Service Predictive Routing support for GDPR Prepare for Gmail integration Prerequisites Set up Email Set up Facebook and Twitter Set up IWD Set up SMS Set up WhatsApp Telemetry Integration Toc Entry TOC TITLE topic-two Voice Health Check

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None (188) · Callback (2) · Designer (4) · Digital Channels (33) · eServices Manager (2) · Genesys Agent Assist (1) · Genesys Data Layer (2) · Genesys Dialog Engine (5) · Genesys Docker Documentation (2) · Genesys Multicloud CX Mixed Mode (1) · Genesys Predictive Engagement (1) · Genesys Predictive Routing (6) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (3) · Gplus Adapter for Salesforce (2) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (2) · Health Check Agent (24) · Intelligent Workload Distribution (10) · IVR Administration (2) · nGAGEMENT (1) · Platform Administration (1) · Reporting (18) · Workforce Management (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (300) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Designer (8) · intelligent Workload Distribution (2)

None (312) · BO02 (3) · CE06 (1)

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