Drilldown: Article
Article > Standalone:
None
& Platform :
GenesysEngage-cloud or
GenesysEngage-cloud, PureConnect, GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Product:
Reporting
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Callback reports (5) ·
Outbound Contact reports (5) ·
Agent Group Membership Details Report (4) ·
Agent Login-Logout Details Report (4) ·
Agent State Details report (4) ·
Predictive Routing Queue Statistics Report (3) ·
Designer reports (3) ·
Details reports (3) ·
Email reports (3) ·
Queues reports (3) ·
Predictive Routing Reports and Dashboards (3) ·
Chat reports (3) ·
Dashboards (3) ·
Business Results reports (3) ·
Agents reports (3) ·
Predictive Routing Operational Report (3) ·
Predictive Routing Detail Report (3) ·
Predictive Routing A/B Testing Report (3) ·
Co-browse reports (3)
TocName:
Callback reports (5) ·
Outbound Contact reports (5) ·
Agent Group Membership Details Report (4) ·
Agent Login-Logout Details Report (4) ·
Agent State Details report (4) ·
Predictive Routing Queue Statistics Report (3) ·
Designer reports (3) ·
Details reports (3) ·
Email reports (3) ·
Queues reports (3) ·
Predictive Routing Reports and Dashboards (3) ·
Chat reports (3) ·
Dashboards (3) ·
Business Results reports (3) ·
Agents reports (3) ·
Predictive Routing Operational Report (3) ·
Predictive Routing Detail Report (3) ·
Predictive Routing A/B Testing Report (3) ·
Co-browse reports (3)
Showing below up to 127 results in range #1 to #127.
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D
- Draft:PEC-REP/Current/Admin/HRAgentStateReport
- Draft:PEC-REP/Current/Admin/HRAgentTimeReport
- Draft:PEC-REP/Current/Admin/HRAgntActReport
- Draft:PEC-REP/Current/Admin/HRAgntGrpMbrshpReport
- Draft:PEC-REP/Current/Admin/HRAgntLogInOutReport
- Draft:PEC-REP/Current/Admin/HRAgntNotRdyRCReport
- Draft:PEC-REP/Current/Admin/HRAgntOtbndCmpgnReport
- Draft:PEC-REP/Current/Admin/HRCallBackDetail
- Draft:PEC-REP/Current/Admin/HRCallbackReports
- Draft:PEC-REP/Current/Admin/HRCallBackSummary
- Draft:PEC-REP/Current/Admin/HRCmpgnClbkReport
- Draft:PEC-REP/Current/Admin/HRCmpgnSmryReport
- Draft:PEC-REP/Current/Admin/HRCntctLstEftReport
- Draft:PEC-REP/Current/Admin/HRCXIAgentsReports
- Draft:PEC-REP/Current/Admin/HRCXIBusResReports
- Draft:PEC-REP/Current/Admin/HRCXICallbackReports
- Draft:PEC-REP/Current/Admin/HRCXIChatReports
- Draft:PEC-REP/Current/Admin/HRCXICoBrwsReports
- Draft:PEC-REP/Current/Admin/HRCXIDashboards
- Draft:PEC-REP/Current/Admin/HRCXIDetail
- Draft:PEC-REP/Current/Admin/HRCXIEmail
- Draft:PEC-REP/Current/Admin/HRCXIIVRReports
- Draft:PEC-REP/Current/Admin/HRCXIOtbndReports
- Draft:PEC-REP/Current/Admin/HRCXIPredictiveABTstng
- Draft:PEC-REP/Current/Admin/HRCXIPredictiveDtl
- Draft:PEC-REP/Current/Admin/HRCXIPredictiveOprtnl
- Draft:PEC-REP/Current/Admin/HRCXIPredictiveQStat
- Draft:PEC-REP/Current/Admin/HRCXIPredictiveReports
- Draft:PEC-REP/Current/Admin/HRCXIQueuesReports
- Draft:PEC-REP/Current/Admin/HRIxFlowReport
- Draft:PEC-REP/Current/Admin/HRIxnHndlngReport
- Draft:PEC-REP/Current/Admin/HROEReports
- Draft:PEC-REP/Current/Admin/HRQueueReport
- Draft:PEC-REP/Current/Admin/HRStndOOBReports
- Draft:PEC-REP/Current/CX Insights/HRCXIAgentDtlsA
- Draft:PEC-REP/Current/CX Insights/HRCXIAgentGrpMbrshpReportA
- Draft:PEC-REP/Current/CX Insights/HRCXIAgentLginLgoutA
- Draft:PEC-REP/Current/CX Insights/HRCXIAgentsReports
- Draft:PEC-REP/Current/CX Insights/HRCXIAgentStateA
- Draft:PEC-REP/Current/CX Insights/HRCXIBusResReports
- Draft:PEC-REP/Current/CX Insights/HRCXICallbackReports
- Draft:PEC-REP/Current/CX Insights/HRCXIChatReports
- Draft:PEC-REP/Current/CX Insights/HRCXICoBrwsReports
D cont.
- Draft:PEC-REP/Current/CX Insights/HRCXIDashboards
- Draft:PEC-REP/Current/CX Insights/HRCXIDetail
- Draft:PEC-REP/Current/CX Insights/HRCXIEmail
- Draft:PEC-REP/Current/CX Insights/HRCXIIVRReports
- Draft:PEC-REP/Current/CX Insights/HRCXIOtbndReports
- Draft:PEC-REP/Current/CX Insights/HRCXIPredictiveABTstng
- Draft:PEC-REP/Current/CX Insights/HRCXIPredictiveDtl
- Draft:PEC-REP/Current/CX Insights/HRCXIPredictiveOprtnl
- Draft:PEC-REP/Current/CX Insights/HRCXIPredictiveQStat
- Draft:PEC-REP/Current/CX Insights/HRCXIPredictiveReports
- Draft:PEC-REP/Current/CX Insights/HRCXIQueuesReports
- Draft:PEC-REP/Current/CX Insights/HRCXITaskRoutingReports
- Draft:PEC-REP/Current/CX Insights/Metrics
- Draft:PEC-REP/Current/CX Insights/Primers
- Draft:PEC-REP/Current/GIM/GIM850NewPDM
- Draft:PEC-REP/Current/GIM/GIMOverview
- Draft:PEC-REP/Current/GIM/InfoMartDBSchema
- Draft:PEC-REP/Current/GIM/InfoMartSchemaChanges
- Draft:PEC-REP/Current/GIM/SubjArea-Calling List Metric
- Draft:PEC-REP/Current/GIM/SubjArea-Calling List To Campaign
- Draft:PEC-REP/Current/GIM/SubjArea-Campaign Group Session
- Draft:PEC-REP/Current/GIM/SubjArea-Campaign Group State
- Draft:PEC-REP/Current/GIM/SubjArea-Campaign Group To Campaign
- Draft:PEC-REP/Current/GIM/SubjArea-Contact Attempt
- Draft:PEC-REP/Current/GIM/SubjArea-Facts
- Draft:PEC-REP/Current/GIM/SubjArea-Interaction
- Draft:PEC-REP/Current/GIM/SubjArea-Interaction Resource
- Draft:PEC-REP/Current/GIM/SubjArea-Interaction Resource State
- Draft:PEC-REP/Current/GIM/SubjArea-Mediation Segment
- Draft:PEC-REP/Current/GIM/SubjArea-Place Group
- Draft:PEC-REP/Current/GIM/SubjArea-Resource Group
- Draft:PEC-REP/Current/GIM/SubjArea-Resource Skill
- Draft:PEC-REP/Current/GIM/SubjArea-Summary Resource Session
- Draft:PEC-REP/Current/GIM/SubjArea-Summary Resource State
- Draft:PEC-REP/Current/GIM/SubjArea-Summary Resource State Reason
- Draft:PEC-REP/Current/GIM/SubjectAreas
- Draft:PEC-REP/Current/GIM/TenantViews
- Draft:PEC-REP/Internal/Administrator/HRGI2UserMgmt
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentDtlsA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentGrpMbrshpReportA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentLginLgoutA
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentsReports
- Draft:PEC-REP/Internal/GCXI/HRCXIAgentStateA
D cont.
- Draft:PEC-REP/Internal/GCXI/HRCXIBusResReports
- Draft:PEC-REP/Internal/GCXI/HRCXICallbackReports
- Draft:PEC-REP/Internal/GCXI/HRCXIChatReports
- Draft:PEC-REP/Internal/GCXI/HRCXICoBrwsReports
- Draft:PEC-REP/Internal/GCXI/HRCXIDashboards
- Draft:PEC-REP/Internal/GCXI/HRCXIDetail
- Draft:PEC-REP/Internal/GCXI/HRCXIEmail
- Draft:PEC-REP/Internal/GCXI/HRCXIIVRReports
- Draft:PEC-REP/Internal/GCXI/HRCXIOtbndReports
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveABTstng
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveDtl
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveOprtnl
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveQStat
- Draft:PEC-REP/Internal/GCXI/HRCXIPredictiveReports
- Draft:PEC-REP/Internal/GCXI/HRCXIQueuesReports
- Draft:PEC-REP/Internal/GCXI/HRCXITaskRoutingReports
- Draft:PEC-REP/Internal/II/HRAgentStateReport
- Draft:PEC-REP/Internal/II/HRAgentTimeReport
- Draft:PEC-REP/Internal/II/HRAgntActReport
- Draft:PEC-REP/Internal/II/HRAgntGrpMbrshpReport
- Draft:PEC-REP/Internal/II/HRAgntLogInOutReport
- Draft:PEC-REP/Internal/II/HRAgntNotRdyRCReport
- Draft:PEC-REP/Internal/II/HRAgntOtbndCmpgnReport
- Draft:PEC-REP/Internal/II/HRCallBackDetail
- Draft:PEC-REP/Internal/II/HRCallbackReports
- Draft:PEC-REP/Internal/II/HRCallBackSummary
- Draft:PEC-REP/Internal/II/HRCmpgnClbkReport
- Draft:PEC-REP/Internal/II/HRCmpgnSmryReport
- Draft:PEC-REP/Internal/II/HRCntctLstEftReport
- Draft:PEC-REP/Internal/II/HRIxFlowReport
- Draft:PEC-REP/Internal/II/HRIxnHndlngReport
- Draft:PEC-REP/Internal/II/HROEReports
- Draft:PEC-REP/Internal/II/HRQueueReport
- Draft:PEC-REP/Internal/II/HRStndOOBReports
- Draft:PEC-REP/Internal/RT/RTRFormulas
- Draft:PEC-REP/Internal/RT/RTRFunctions
- Draft:PEC-REP/Internal/RT/RTRTemplates
- Draft:PEC-REP/Internal/RT/RTRTemplatesAGS
- Draft:PEC-REP/Internal/RT/RTRTemplatesCA
- Draft:PEC-REP/Internal/RT/RTRTemplatesESAA
- Draft:PEC-REP/Internal/RT/RTRTemplatesQKPI