Drilldown: Article
Article > Platform :
GenesysEngage-cloud, PureConnect, GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Manual :
Admin or
AdminGuide
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About the data we track (2) ·
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Key concepts (1) ·
Matrix Tables Feedback Form (1) ·
MIGRATION DISCOVERY - CAPABILITY MATRIX (2) ·
MIGRATION DISCOVERY - USE CASES MATRIX (2) ·
Support Material for Genesys UseCases (2)
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- ATC/Current/AdminGuide/About Predictive Engagement's data tracking
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