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None (14) · No (170) · Yes (9)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (7) · GenesysEngage-cloud (184) · GenesysEngage-onpremises (2)

None (22) · No (171)

None (81) · Administrator (1) · Administrator, Agent, Supervisor (2) · Agent (29) · Supervisor (80)

Logging in and out (3) · None (2) · Viewing exception totals (2) · Getting started (2) · Schedules (2) · How autogranting works (2) · Trading (2) · Configuration (2) · Multi-site trading (2)

Other values: ; Activities Add Calendar Items Wizard Add Overhead Wizard Add/Remove Scenario Elements Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Reports Adherence Views Agent Contracts and Rotating Patterns Agents Agents Time Off Associating Agents with Rotating Patterns Audit Reports Availability Patterns Bidding Bidding on overtime Business Units Calendar Calendar Reports Cleanup Master Schedule Window Colors Commit/Rollback Multiple Wizard Configuration Reports Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Creating trade proposals Date Selectors Day Off and Weekend Rules Default forecasting objectives Delete Multiple Wizard Deprecation-Agent (Classic) UI Deprecation-AI Forecasting Deprecation-AllNotices Edit Multiple Wizard Editing Schedule Items Exception Types Filtering, Options, and Preference Statuses Find Events Forecast Reports Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Forecasting Genesys Multicloud CX AI-Powered Forecasting Getting Started with Workforce Management Graph View Options Historical Data How bidding works How Workforce Management works Import Individual and Team Schedule Reports Insert Multiple Wizard Inserting Schedule Items Intra-Day Schedule Rebuild Wizard Logging Off Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Master Schedule Master Schedule Agent-Extended View Master Schedule Changes Approval Master Schedule Coverage View Master Schedule Intra-Day View Master Schedule Intra-Day: Accessibility and Dialogs Master Schedule Overtime Requirement View Master Schedule State Group Totals Master Schedule Summary View Master Schedule Weekly View Meeting Scheduler Meetings Modify Individual Agents' Schedules Multi-Site Activities New Forecast Wizard New Schedule Scenario Wizard NFW: General Parameters NFW: Select Activity Notifications Optimizing the UI display Organization Overlays Overtime Bidding Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Performance Reports Policies Policies Reports Preferences Publishing and Extracting Forecasts Publishing and Extracting Schedules Reports Reports List Reports Scheduler Required Staffing Wizard Review Requests and Messages Dialogs Reviewing Messages Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Agent-Extended View Scenario Coverage View Scenario Graphs View Scenario Intra-Day View Scenario Intra-Day: Wizards and Dialogs Scenario Profiles/Bidding View Scenario Staffing View Scenario State Group Totals Scenario Summary View Scenario Volumes View Scenario Weekly View Schedule Bidding Schedule Build Wizard Schedule Marked Time Reports Schedule Rebuild Wizard Schedule Reports Schedule Scenarios Schedule State Groups Schedule State Reports Schedule Trade and Bidding Reports Schedule Validation Schedule Validation and Summary Reports Scheduled Budget and Agent Comments Reports Security and accessibility Shared Transport Shift synchronization Shifts Sites Staffing Build Wizard Staffing Build Wizard for Multiple Activities Staffing Split Wizard Statistics Swap Agent Schedules Wizard Task and Shift Sequences The Supervisor's window Time off Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users Using availability patterns Using common settings and controls Using shared transport Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Volumes Build Wizard Volumes Split Wizard Weekly Schedule Reports WFM Web Content Accessibility What-If Window Which version am I using? Workforce Management 8.5 Web for Supervisors (Classic) Help Workforce Management Product Alerts

None (8) · Logging in and out (3) · Getting started (2) · How autogranting works (2) · Multi-site trading (2) · Trading (2) · Configuration (2) · Viewing exception totals (2)

Other values: ; Activities Add Calendar Items Wizard Add Overhead Wizard Add/Remove Scenario Elements Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Reports Adherence Views Agent Contracts and Rotating Patterns Agents Agents Time Off Associating Agents with Rotating Patterns Audit Reports Availability Patterns Bidding Bidding on overtime Business Units Calendar Calendar Reports Cleanup Master Schedule Window Colors Commit/Rollback Multiple Wizard Configuration Reports Configuring Bidding Periods Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Creating trade proposals Date Selectors Day Off and Weekend Rules Default forecasting objectives Delete Multiple Wizard Edit Multiple Wizard Editing Schedule Items Exception Types Filtering, Options, and Preference Statuses Find Events Forecast Reports Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasts Genesys Forecasting Genesys Multicloud CX AI-Powered Forecasting Graph View Options Historical Data How bidding works How Workforce Management works Import Individual and Team Schedule Reports Insert Multiple Wizard Inserting Schedule Items Intra-Day Schedule Rebuild Wizard Logging Off Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Master Schedule Master Schedule Agent-Extended View Master Schedule Changes Approval Master Schedule Coverage View Master Schedule Intra-Day View Master Schedule Intra-Day: Accessibility and Dialogs Master Schedule Overtime Requirement View Master Schedule State Group Totals Master Schedule Summary View Master Schedule Weekly View Meeting Scheduler Meetings Modify Individual Agents' Schedules Multi-Site Activities New Forecast Wizard New Schedule Scenario Wizard NFW: General Parameters NFW: Select Activity Notifications Optimizing the UI display Organization Overlays Overtime Bidding Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Performance Reports Policies Policies Reports Preferences Publish/Extract Forecasts Publishing/Extracting Schedules Reports Reports List Reports Scheduler Required Staffing Wizard Review Requests and Messages Dialogs Reviewing Messages Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Agent-Extended View Scenario Coverage View Scenario Graphs View Scenario Intra-Day View Scenario Intra-Day: Wizards and Dialogs Scenario Profiles/Bidding View Scenario Staffing View Scenario State Group Totals Scenario Summary View Scenario Volumes View Scenario Weekly View Schedule Schedule Bidding Schedule Build Wizard Schedule Marked Time Reports Schedule Rebuild Wizard Schedule Reports Schedule Scenarios Schedule State Groups Schedule State Reports Schedule Trade and Bidding Reports Schedule Validation Schedule Validation and Summary Reports Scheduled Budget and Agent Comments Reports Schedules Security and accessibility Shared Transport Shift synchronization Shifts Sites Staffing Build Wizard Staffing Build Wizard (Multiple Activities) Staffing Split Wizard Statistics Swap Agent Schedules Wizard Task and Shift Sequences The Supervisor's window Time off Time Zones Time-Off Bidding Time-Off Limits Time-Off Rules Time-Off Types Users Using availability patterns Using common settings and controls Using shared transport Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Volumes Build Wizard Volumes Split Wizard Weekly Schedule Reports WFM Web Content Accessibility What-If Window Workforce Management 8.5 Web for Supervisors (Classic) Help

None (193)

Workforce Management (193)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (81) · Designer, Platform Administration (1) · Workforce Administration (1) · Workforce Administration, Workforce Management (1) · Workforce Management (109)

None (192) · EE01, EE02, EE03, EE10-A, EE28 (1)

None (193)