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None (36) · No (138) · Yes (51)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (60) · GenesysEngage-cloud (165)

None (94) · No (131)

None (107) · Administrator (1) · Administrator, Developer (2) · Administrator, Supervisor (115)

Agent Login-Logout Details report (3) · Agent State Details report (3) · Agent Details Activity Report (3) · Callback reports (3) · Agent Group Membership Details Report (3) · Outbound Contact reports (3)

Other values: ; Abandon Delay Report About Genesys CX Insights Projects About the Genesys Info Mart historical database Activity Summary Report Agent Activity Business Result report Agent Attributes Agent Conduct Report Agent folder Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Metrics Agent Not Ready Reason Code Details report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Time report Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports ANI Details Dashboard ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data Attributes Billing Data folder Billing Data Metrics Billing Data reports Blocks Summary Report Bot Analytical Dashboard Business Attribute Attributes Business Attribute folder Business Attribute Metrics Business Metrics Executive Report Business Results reports Callback Attributes Callback Details Report Callback folder Callback Metrics Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Chat Attributes Chat Bot Attributes Chat Bot folder Chat Bot Metrics Chat Engagement Report Chat folder Chat Message Statistics Report Chat Metrics Chat reports Chat Session Report Chat Thread Report Co-browse Attributes Co-browse Detail Report Co-browse folder Co-browse Metrics Co-browse reports Co-browse Summary Report Contact Center Dashboard Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report Customize reports CX Insights for iWD reports and dashboards Dashboards Designer Attributes Designer folder Designer Metrics Designer reports Detail Attributes Detail folder Detail Metrics Details reports Email reports ETL Audit Dashboard Exporting data Final Disposition Dashboard Generate historical reports Genesys CX Insights for iWD project Genesys CX Insights Project Genesys Multicloud CX reports Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Details report Interaction Flow Report Interaction Handling Attempt Details report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report iWD Attributes iWD folder IWD Metrics Milestone Path Analysis Dashboard Milestone Summary Report More resources Outbound Contact Attributes Outbound Contact folder Outbound Contact Metrics Outbound Email Report Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Attributes Predictive Routing Detail Report Predictive Routing folder Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Attributes Queue Dashboard Queue folder Queue Metrics Queue Outline Report Queue Summary Customer Segment report Queue Summary Report Queues reports Report Descriptions Resource Performance Dashboard Resource Performance Report Self-Service Statistics Report Service Objects Attributes Service Objects folder Service Objects Metrics Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Time Attributes Time folder Transfer Dashboard Transfer Detail Report User Data Call Survey Attributes User Data Call Survey folder User Data Example Attributes User Data Example folder Weekly Agent Group Performance Dashboard Weekly Agent Group Utilization Dashboard Weekly Business Attribute Dashboard Weekly Queue Summary Dashboard Weekly Self Service Containment Dashboard Work with projects Work with reports

None (67) · Agent Group Membership Details Report (3) · Agent State Details report (3) · Outbound Contact reports (3) · Callback reports (3) · Agent Login-Logout Details report (3) · Agent Details Activity Report (3)

Other values: ; Abandon Delay Report About the Genesys Info Mart historical database Activity Summary Report Agent Activity Business Result report Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Details report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Time report Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Billing Data reports Blocks Summary Report Bot Analytical Dashboard Business Metrics Executive Report Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Chat Thread Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Contact Center Dashboard Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report Customize reports CX Insights for iWD reports and dashboards Dashboards Designer reports Details reports Email reports ETL Audit Dashboard Exporting data Final Disposition Dashboard GCXI project Generate historical reports Genesys CX Insights for iWD project Genesys Multicloud CX reports Inbound Intraday Email Process Report Inbound Voice User Report Interaction Flow Details report Interaction Flow Report Interaction Handling Attempt Details report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report Milestone Summary Report Outbound Email Report Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Dashboard Queue Outline Report Queue Summary Customer Segment report Queue Summary Report Queues reports Report Descriptions Resource Performance Dashboard Resource Performance Report Self-Service Statistics Report Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Transfer Detail Report Work with reports

None (225)

None (19) · Reporting (206)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (107) · Pulse Reporting, Reporting GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (11) · Reporting, Reporting GCXI (104)

None (225)

None (225)