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None (625) · Administrator (223) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (4) · Adminstrator (2) · Agent (73) · Agent, Supervisor (56) · Developer (3)

None (67) · Getting started (13) · Activity History (7) · Architecture (5) · Click-to-Dial (5) · Agent Assist tab (4) · Packages (4) · Contact History Export Reference (4) · Gplus Adapter for Salesforce (v9) (4) · WFM Primers (4) · Screen Pops (4) · How to manage inbound calls (4) · Standard Responses (4)

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None (748) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (34) · Cloud Data Download Service (8) · Designer (8) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (27) · Reporting Administration GCXI (2) · WEM (1) · Workforce Administration (38) · Workforce Management (58)

None (982) · BO02 (3) · CE01 (2)

None (970) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)