Drilldown: Article

None (7) · No (533) · Yes (13)

Draft:BDS (12) · Draft:PEC-IWD (23) · Draft:PEC-REC (87) · Draft:PEC-REP (188) · PEC-IWD (22) · PEC-REC (49) · PEC-REP (172)

None (103) · GenesysEngage-cloud (439) · GenesysEngage_cloud (2) · PureEngage (9)

No · None · Yes · Other

None (138) · Administrator (140) · Administrator, Agent, Supervisor (2) · Administrator, Developer (5) · Administrator, Supervisor (226) · Supervisor (42)

Logging (6) · Weekly Self Service Containment Dashboard (4) · Agent Details Activity Report (4) · Metrics (4) · Agent Login-Logout Details Report (4) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent State Details Report (4) · Agent Group Membership Details Report (4) · Weekly Agent Group Performance Dashboard (4) · What is an interaction (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Business Attribute Dashboard (4)

Other values:

None (104) · Upgrade, rollback, or uninstall (5) · Agent Details Activity Report (4) · Agent Login-Logout Details Report (4) · Final Disposition Dashboard (4) · Agent Group Membership Details Report (4) · Agent State Details Report (4) · Bot Analytical Dashboard (4) · What is an interaction (4)

Other values: ; Abandon Delay Report About the Genesys Info Mart historical database Access control for Recording users Action Items Activity Summary Report Add a Widget Add-ons Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent statistics Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Agents reports Analyze related words ANI Details Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Interactions Report Available report templates Billing Data reports Billing Data Server User's Guide Blocks Summary Report Business Metrics Executive Report Business Results reports Business unit billing breakout Call Browser report filters Callback Details Report Callback reports Callback Summary Report Campaign Callbacks Summary Report Campaign statistics Campaign Summary Report Can I customize CX Insights reports? Capture Point Business Value Report Capture Point Dashboard Capture Point Task Duration Report Categories Chat Engagement Report Chat Message Statistics Report Chat reports Chat Session Report Chat Thread Report Co-browse Detail Report Co-browse reports Co-browse Summary Report Configuration: the Control utility Configure the browser Contact List Effectiveness Report Content browser Create a new dashboard Create a new search Create a Trending filter Create an evaluation Create and manage forms Customer Perspective Report Customer Segment Service Level Report Customize reports CX Insights for iWD reports and dashboards Dashboard Dashboard and Wallboard Examples Dashboard report filters Dashboards Dashboards and Wallboards Deploying the Screen Recording Service Designer reports Details reports Display External Content Email reports Enabled / concurrent seats detailed report eServices statistics Evaluation Sessions Evaluations Manager Explore Explore terms Exporting data FAQ Article Form questions Forms Manager Frequently Asked Questions GCXI project Generate historical reports Genesys CX Insights for iWD project Genesys CX Insights User Management Genesys Info Mart Historical Database Reference Genesys Pulse Accessibility Genesys Pulse User Preferences Geneys Choice overview High availability and disaster recovery How BDS works How do I access historical reports? How IWD works How Recording, Quality Management and Speech Analytics works How reporting works Import/Export Inbound Intraday Email Process Report Inbound Voice User Report Integrate IWD with WFM Intelligent Workload Distribution Interaction Flow Report Interaction Handling Attempt Report Interaction lists Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Dashboard Interactions Acceptance Report Intraday Process Dashboard Intraday Process Report IVR Usage Report IWD Queries Manage Report Templates Manage the Blacklist Managing widgets Measurements Metric statistics Metrics Milestone Summary Report Monitor work items and emails My Messages widget New in this release Outbound Contact reports Outbound Email Report Performing and managing Evaluation Sessions Permalink Popular Reports Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Programs Quality Management (QM) Queue Outline Report Queue statistics Queue Summary Report Queues reports Real-time Reporting with Genesys Pulse Recording certificate management Recording Cloud Backup Service Report Descriptions Report Formulas Report scheduling Report templates Report widget Reports Resource Performance Report Saved searches Screen Recordings Search Filter Search Results grid Search, display, manage, and update work items Self-Service Statistics Report Set up Email Set up IWD Specifying search criteria Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard Report Templates Statistic Properties Subscription design Supervisor Dashboard Support for GDPR Survey Answer Report Survey Statistics Report Task Age Report Task Detail Report Task Routing dashboards Task Volume Dashboard Task Work Detail Report Template Function Library Tools Topics Topics, Categories, and Programs Transfer Detail Report Trending Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Use Workload Manager Using the Media Player View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas What's New in the Billing Data Server User's Guide Widget Errors Widget Management Widget Types Work with reports Working with dashboards Working with interactions Working with saved reports Working with saved trending filters

None (535) · Journey (4) · RealTime (14)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Admin (35) · Administrator (40) · CX Insights (2) · deploy (3) · GCXIPEGuide (15) · GIM (1) · GIMPEGuide (14) · GVP (4) · IWDDMPEGuide (8) · IWDPEGuide (9) · PulsePEGuide (9) · RAAPEGuide (6) · RPRT (257) · RT (44) · User (100)

None (157) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2) · IVR Administration (4) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (115) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (201)

None (546) · BO02 (3) · BO02, BO03 (2) · CE01 (2)

None (502) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (10) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)