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Article > productshort : Draft:ATC or Draft:DES or Draft:PEC-GSM or Draft:PEC-REP or Draft:PEC-WFM or PEC-WFM & UseCase: None

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Standalone:
None (421) · No (1162) · Yes (743)
productshort: (Click arrow to add another value)
Platform:
None (883) · GenesysCloud (32) · GenesysEngage-cloud (1214) · GenesysEngage-cloud, PureConnect, GenesysCloud (9) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (43) · GenesysEngage-onpremises, PureConnect, GenesysCloud (19) · PureConnect (3) · PureConnect, GenesysCloud (14) · PureConnect, GenesysCloud, GenesysEngage-cloud (108)
ComingSoon:
None (1247) · No (1054) · Yes (24)
Role:
None (1759) · Administrator (187) · Administrator, Agent, Supervisor (3) · Administrator, Developer (2) · Administrator, Supervisor (117) · Agent (58) · Developer (3) · Supervisor (196)
DisplayName:
None (57) · Getting started (9) · Logging in and out (8) · Architecture (8) · Agent Login-Logout Details Report (7) · Agent State Details Report (7) · Agent Group Membership Details Report (7) · Outbound Contact reports (6) · Configuration (6) · Agent Details Activity Report (6) · Callback reports (6) · WFM Primers (5) · Prerequisites (5) · Time-Off Bidding (5) · Overview (5) · Trading (5) · High availability and disaster recovery (5) · iWD Metrics (5)
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TocName:
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Application:
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None (2289) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (4) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (5)

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