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Article > Product : Genesys Skills Management or Workforce Management or nGAGEMENT

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Standalone:
None (199) · No (588) · Yes (27)
productshort:
Draft:GAM (26) · Draft:PEC-GSM (221) · Draft:PEC-WFM (292) · GAM (23) · PEC-WFM (252)
Platform:
None (45) · GenesysCloud (46) · GenesysEngage-cloud (707) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (15)
ComingSoon:
None (219) · No (595)
Role:
None (527) · Administrator (52) · Administrator, Agent, Supervisor (4) · Agent (58) · Developer (2) · Supervisor (171)
DisplayName:
None (27) · Getting started (9) · Logging in and out (8) · Trading (5) · Overview (5) · Configuration (5) · Viewing exception totals (4) · Time-Off Bidding (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Forecasts (4) · Performance (4) · How autogranting works (4) · Schedules (4) · Overlays (4) · Prerequisites (4) · What-If Window (4) · Multi-site trading (4) · WFM Primers (4)
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None (50) · Getting started (9) · Logging in and out (8) · Configuration (5) · Overview (5) · Trading (5) · What-If Window (4) · Viewing exception totals (4) · Overlays (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Performance Monitor View (4) · Forecasts (4) · Multi-site trading (4) · Prerequisites (4) · Time-Off Bidding (4) · How autogranting works (4) · WFM Primers (4)
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None (539) · Designer, Platform Administration (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
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None (812) · EE01, EE02, EE03, EE10-A, EE28 (2)
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