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Article > Product : Genesys Predictive Routing or Genesys Skills Management or Solutions

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Draft:PE-GPR (64) · Draft:PEC-GSM (221) · Draft:Solution (15) · PE-GPR (65) · Solution (10)
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None (43) · Genesys Multicloud CX (3) · GenesysCloud (6) · GenesysEngage-cloud (291) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · PureConnect (2) · PureEngage (1)
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None (21) · Create and update users and roles (4) · The Settings menu (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · Prerequisites (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · Upload interaction and other data (3) · Feature Analysis report (3) · How Does GPR Score Agents? (3) · Create and update predictors (3) · View the Customer Profile schema (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · View uploaded datasets (3) · How to configure score expressions (3)
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None (32) · View model accuracy (4) · Create and update users and roles (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · View KPI outcome (4) · Prerequisites (4) · What you can monitor (4) · Create and update predictors (3) · View the Agent Profile schema (3) · Feature Analysis report (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · Upload interaction and other data (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · How Does GPR Score Agents? (3) · Agent Variance report (3)
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