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productshort:
Draft:CC-SelfHelp (8) · Draft:PE-GPR (64) · Draft:PEC-GSM (221) · PE-GPR (65)
Platform:
None (45) · GenesysEngage-cloud (283) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · PureEngage (1)
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None (23) · What you can monitor (4) · Create and update users and roles (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · Prerequisites (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · Create and update predictors (3) · Feature Analysis report (3) · How Does GPR Score Agents? (3) · Upload interaction and other data (3) · View the Customer Profile schema (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · How to configure score expressions (3) · View uploaded datasets (3)
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None (39) · View model accuracy (4) · Prerequisites (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · The Settings menu (4) · View KPI outcome (4) · What you can monitor (4) · How Does GPR Score Agents? (3) · How to configure score expressions (3) · Monitor predictor feature coverage (3) · Create and update predictors (3) · Feature Analysis report (3) · Upload interaction and other data (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3)
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None (346) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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