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Article > Product : Genesys Predictive Routing or Genesys Skills Management or Routing and Designer

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Standalone:
None (173) · No (289) · Yes (7)
productshort:
Draft:PE-GPR (64) · Draft:PEC-GSM (221) · Draft:PEC-ROU (115) · PE-GPR (65) · PEC-ROU (4)
Platform:
None (54) · GenesysEngage-cloud (385) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · PureEngage (1)
ComingSoon:
None (281) · No (187) · Yes (1)
Role:
None (440) · Administrator (19) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (23) · View model accuracy (4) · The Settings menu (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · Prerequisites (4) · View KPI outcome (4) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · How Does GPR Score Agents? (3) · Create and update predictors (3) · Feature Analysis report (3) · How to configure score expressions (3) · Agent Variance report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · View uploaded datasets (3)
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TocName:
None (45) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Create and update users and roles (4) · View KPI outcome (4) · View model accuracy (4) · Prerequisites (4) · What you can monitor (4) · How to configure score expressions (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Monitor predictor feature coverage (3) · How Does GPR Score Agents? (3) · Upload interaction and other data (3) · Create and update predictors (3) · Feature Analysis report (3)
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Dimension:
None (457) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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None (9) · ADInst (5) · Admin (6) · Administrator (87) · AIUG (26) · AzInst (5) · Deployment (35) · Designer (3) · Developers (4) · FldCod (13) · GPR (7) · GTR (7) · Help (86) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (453) · Designer (14) · GPR Core Platform (2)
UseCase:
None (469)
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