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Article > Product : Genesys Predictive Routing or Genesys Skills Management or Outbound (CX Contact)

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Standalone:
None (181) · No (319) · Yes (10)
productshort:
Draft:PE-GPR (64) · Draft:PEC-GSM (221) · Draft:PEC-OU (89) · PE-GPR (65) · PEC-OU (71)
Platform:
None (63) · GenesysCloud (2) · GenesysEngage-cloud (413) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · GeneysyEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (216) · No (293) · Yes (1)
Role:
None (426) · Administrator (72) · Administrator, Agent, Developer (2) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (27) · What you can monitor (4) · Prerequisites (4) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Create and update users and roles (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Create and update predictors (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Agent Variance report (3)
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TocName:
None (56) · What you can monitor (4) · Create and update users and roles (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · Prerequisites (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · Create and update predictors (3) · Monitor predictor feature coverage (3) · Upload interaction and other data (3) · How Does GPR Score Agents? (3) · How to configure score expressions (3) · Feature Analysis report (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Agent Variance report (3)
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Dimension:
None (497) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · OSHelp (1)
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Manual:
None (14) · ADInst (5) · Admin (6) · Administrator (14) · AIUG (26) · AzInst (5) · CXContact (118) · CXCPEGuide (21) · Deployment (35) · Developers (4) · Help (86) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (441) · CX Contact (66) · GPR Core Platform (2) · Outbound,Outbound Administration (1)
UseCase:
None (508) · CE01 (2)
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None (503) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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