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Article > Product : Genesys Predictive Routing or Genesys Skills Management or Intelligent Workload Distribution

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Standalone:
None (188) · No (231) · Yes (14)
productshort:
Draft:PE-GPR (64) · Draft:PEC-GSM (221) · Draft:PEC-IWD (43) · PE-GPR (65) · PEC-IWD (40)
Platform:
None (89) · GenesysCloud (2) · GenesysEngage-cloud (310) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (28) · GenesysEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (220) · No (211) · Yes (2)
Role:
None (405) · Administrator (16) · Administrator, Developer (2) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (31) · Architecture (5) · The Settings menu (4) · Configure IWD (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · View KPI outcome (4) · View model accuracy (4) · Before you begin (4) · Prerequisites (4) · High availability and disaster recovery (4) · What you can monitor (4)
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None (71) · Prerequisites (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Upgrade, rollback, or uninstall (4) · Create and update users and roles (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Set up IWD (3) · Create and update predictors (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Agent Variance report (3)
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Dimension:
None (415) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6)
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Application:
None (427) · Agent Setup, Platform Administration (2) · GPR Core Platform (2) · intelligent Workload Distribution (2)
UseCase:
None (428) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (414) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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