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Article > Product : Genesys Multicloud CX Private Edition or Genesys Skills Management or Intelligent Workload Distribution or Reporting or Workforce Management

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Standalone:
None (460) · No (1173) · Yes (679)
productshort:
Draft:PEC-GSM (221) · Draft:PEC-IWD (43) · Draft:PEC-REP (910) · Draft:PEC-WFM (292) · Draft:PrivateEdition (82) · PEC-IWD (40) · PEC-REP (418) · PEC-WFM (252) · PrivateEdition (54)
Platform:
None (1016) · GenesysCloud (2) · GenesysEngage-cloud (1271) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (18) · GenesysEngage_cloud (2) · Private Edition (2)
ComingSoon:
None (1248) · No (1063) · Yes (1)
Role:
None (1715) · Administrator (79) · Administrator, Agent, Supervisor (6) · Administrator, Developer (5) · Administrator, Supervisor (230) · Agent (58) · Developer (2) · Supervisor (217)
DisplayName:
None (82) · Architecture (22) · High availability and disaster recovery (15) · Agent Group Membership Details Report (9) · Getting started (9) · Before you begin (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Logging in and out (8) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · Overview (7) · Logging (6)
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TocName:
None (982) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Getting started (9) · Logging in and out (8) · Callback reports (7) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Overview (6)
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Dimension:
None (2286) · Journey (6) · Metrics (6) · RealTime (14)
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Manual:
PDMLibraryGIM (338) · Supervisor (300) · RPRT (271) · PDMCXGIM (170) · PDNAA (121) · CX Insights (110) · Administrator (101) · PEGuide (76) · Agent (68) · None (56) · RT (53) · SupervisorHelp (53) · GCXIPRGLibrary (47) · GIMPEGuide (42) · GCXIMCPRG (40) · Admin (40) · Operations (37) · GCXIPEGuide (36) · Super (33) · PulsePEGuide (27)
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Application:
None (1748) · Agent Setup, Platform Administration (2) · Designer, Platform Administration (2) · intelligent Workload Distribution (2) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
UseCase:
None (2305) · BO02 (3) · BO02, BO03 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (2223) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (12) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (17) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (17) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (10) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (15)

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