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Article > Role : Agent or Supervisor or None & Product : Genesys Agent Assist or Gplus Adapter for WFM

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Standalone:
None (29) · No (65) · Yes (2)
productshort:
Draft:GAA (16) · Draft:GAWFM (75) · GAA (3)
Platform:
None (24) · GenesysEngage-cloud (26) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-onpremises (42) · PrivateEdition (3)
ComingSoon:
None (73) · No (21)
Role: (Click arrow to add another value)
DisplayName:
None (11) · Installation and Windows Permissions (5) · Provisioning (2) · Install Google Dialogflow Agent extension in Genesys Cloud CX (2) · Configure the Google Project for Agent Assist (2) · Real-time Adherence (2) · About the Genesys Agent Assist Plugin for Workspace Desktop Edition (2)
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TocName:
None (22) · Overview (4) · Installation and Windows Permissions (4) · Provisioning (2) · NICE-IEX (2) · Configure the Google Project (2) · Install Google Dialogflow Agent extension (2) · Teleopti (2) · Aspect (2) · Verint (2) · Historical Reports (2) · About the plugin (2)
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Dimension:
None (93) · ADResponse (1)
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Manual:
None (2) · Admin (4) · Agent (3) · AspectDeployment (5) · Deployment (56) · GAWFMPEGuide (11) · IEXDeployment (5) · ReleaseNote (1) · Requirements (1) · WDEPlugin (6)
Application:
None (94)
UseCase:
None (94)
PEPageType:
None (87) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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