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Article > Product : Genesys Agent Assist or Genesys Predictive Routing or Intelligent Workload Distribution or Reporting

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Standalone:
None (260) · No (650) · Yes (658)
productshort:
Draft:GAA (20) · Draft:PE-GPR (64) · Draft:PEC-IWD (43) · Draft:PEC-REP (910) · GAA (6) · PE-GPR (65) · PEC-IWD (40) · PEC-REP (418)
Platform:
None (864) · GenesysCloud (2) · GenesysEngage-cloud (664) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-onpremises (32) · GenesysEngage_cloud (2) · PrivateEdition (3) · PureEngage (1)
ComingSoon:
None (1036) · No (528) · Yes (2)
Role:
None (1236) · Administrator (37) · Administrator, Agent, Supervisor (2) · Administrator, Developer (5) · Administrator, Reviewer (2) · Administrator, Supervisor (230) · Agent (1) · Developer (1) · Staff (8) · Supervisor (46)
DisplayName:
None (56) · Architecture (16) · High availability and disaster recovery (11) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Callback reports (7) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Logging (6) · Before you begin (6)
Other values:
TocName:
None (862) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Agent Group Membership Details Report (9) · Agent Details Activity Report (7) · Callback reports (7) · Outbound Contact reports (7)
Other values:
Dimension:
None (1533) · ADResponse (1) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6) · RealTime (14)
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Manual:
None (40) · Admin (38) · Administrator (48) · Agent (3) · CX Insights (110) · Deployment (39) · Developers (4) · GCXI (21) · GCXIMCPRG (40) · GCXIPEGuide (36) · GCXIPRG (17) · GCXIPRGLibrary (47) · GIM (25) · GIMPEGuide (42) · GVP (10) · Help (86) · II (18) · IWDDMPEGuide (20) · IWDPEGuide (22) · PDMCXGIM (170) · PDMLibraryGIM (338) · PDMPEGIM-Postgres (16) · PulseMetricsLibrary (3) · PulsePEGuide (27) · RAAPEGuide (8) · ReleaseNote (1) · RPRT (271) · RT (53) · WDEPlugin (13)
Application:
None (1268) · Agent Desktop (4) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · GPR Core Platform (2) · intelligent Workload Distribution (2) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (1561) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (1495) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (10) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (14) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)

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