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Article > Product : Email or Voice Microservices or Workforce Management

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Standalone:
None (81) · No (515) · Yes (38)
productshort:
Draft:PEC-Email (12) · Draft:PEC-WFM (292) · Draft:VM (43) · PEC-Email (11) · PEC-WFM (252) · VM (24)
Platform:
None (108) · GenesysEngage-cloud (511) · GenesysEngage-onpremises (15)
ComingSoon:
None (110) · No (524)
Role:
None (339) · Administrator (57) · Administrator, Agent, Supervisor (6) · Administrator, Developer (1) · Agent (58) · Developer (2) · Supervisor (171)
DisplayName:
None (22) · Getting started (9) · Logging in and out (8) · Architecture (7) · Before you begin (6) · Configuration (5) · Trading (5)
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TocName:
None (91) · Getting started (9) · Logging in and out (8) · Configuration (5) · Trading (5) · How autogranting works (4) · Multi-site trading (4) · Overview (4) · Performance (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Performance Monitor View (4) · Time-Off Bidding (4) · Upgrade, rollback, or uninstall (4) · Viewing exception totals (4) · WFM Primers (4) · What-If Window (4) · Forecasts (4) · Overlays (4)
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Dimension:
None (628) · Metrics (6)
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Manual:
None (21) · Administrator (53) · Agent (68) · Developers (3) · EmailPEGuide (21) · ETLRef (16) · Super (33) · Supervisor (300) · SupervisorHelp (53) · VM (1) · VMEventsandModels (22) · VMPEGuide (43)
Application:
None (357) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Designer, Platform Administration (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
UseCase:
None (630) · CE16 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (610) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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