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Article > Product : Digital Channels or Voice or Workforce Management

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Standalone:
None (73) · No (544) · Yes (23)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-Voice (1) · Draft:PEC-WFM (292) · Draft:PEP-DC (1) · PEC-DC (32) · PEC-Voice (1) · PEC-WFM (252)
Platform:
None (98) · GenesysCloud (1) · GenesysEngage-cloud (520) · GenesysEngage-onpremises (21)
ComingSoon:
None (78) · No (562)
Role:
None (327) · Administrator (68) · Administrator, Agent, Supervisor (6) · Administrator, Developer (6) · Adminstrator (2) · Agent (58) · Developer (2) · Supervisor (171)
DisplayName:
None (22) · Getting started (9) · Logging in and out (8) · Trading (5) · Configuration (5)
Other values:
TocName:
None (85) · Getting started (9) · Logging in and out (8) · Configuration (5) · Trading (5) · Viewing exception totals (4) · Overview (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Performance Monitor View (4) · Multi-site trading (4) · How autogranting works (4) · Forecasts (4) · Time-Off Bidding (4) · Overlays (4) · WFM Primers (4) · What-If Window (4)
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Dimension:
None (627) · deploydigital (4) · Metrics (6) · sr (3)
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Manual:
None (24) · Administrator (77) · Agent (68) · DCPEGuide (43) · Deployment (17) · Developers (9) · ETLRef (16) · Super (33) · Supervisor (300) · SupervisorHelp (53)
Application:
None (351) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · Designer, Platform Administration (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
UseCase:
None (636) · CE01, CE02, CE03 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (627) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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