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Article > Product : Digital Channels or Genesys Skills Management or Voicemail

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Standalone:
None (179) · No (130) · Yes (9)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEC-VM (2) · Draft:PEP-DC (1) · PEC-DC (32) · PEC-VM (1)
Platform:
None (100) · GenesysCloud (1) · GenesysEngage-cloud (210) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (6)
ComingSoon:
None (186) · No (132)
Role:
None (292) · Administrator (16) · Administrator, Developer (6) · Adminstrator (2) · Agent, Supervisor (2)
DisplayName:
None (25) · Before you begin (4) · Enable a tenant for Digital Channels (4) · Pre-configure tenant objects (4) · Prerequisites (4) · Deploy Digital Channels using Docker Compose (4) · Provision API keys (4) · Provisioning overview (4)
Other values:
TocName:
None (86) · Prerequisites (4) · Upgrade, rollback, or uninstall (2) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · DNA (2) · Personal Development Review (2) · Set up Facebook and Twitter (2) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Configure Agent UI (2) · Getting started with Advanced Chat (2) · How Digital Channels works (2) · Provision SMS (2) · Managing and Viewing Crystal Reports (2) · Logging In (2) · Voicemail for agents and supervisors (2) · Integrate with Genesys Hub (2)
Other values:
Dimension:
None (311) · deploydigital (4) · sr (3)
Product: (Click arrow to add another value)
Manual:
None (9) · ADInst (5) · Admin (6) · Administrator (24) · Agent (1) · AIUG (26) · AzInst (5) · DCPEGuide (43) · Deployment (17) · Developers (6) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (306) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4)
UseCase:
None (318)
PEPageType:
None (305) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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