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Article > Product : Digital Channels or Genesys Skills Management or Self-Help Articles

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Standalone:
None (181) · No (135) · Yes (7)
productshort:
DC (9) · Draft:CC-SelfHelp (8) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEP-DC (1) · PEC-DC (32)
Platform:
None (108) · GenesysCloud (1) · GenesysEngage-cloud (207) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (6)
ComingSoon:
None (193) · No (130)
Role:
None (299) · Administrator (16) · Administrator, Developer (6) · Adminstrator (2)
DisplayName:
None (27) · Before you begin (4) · Enable a tenant for Digital Channels (4) · Pre-configure tenant objects (4) · Prerequisites (4) · Deploy Digital Channels using Docker Compose (4) · Provision API keys (4) · Provisioning overview (4)
Other values:
TocName:
None (94) · Prerequisites (4) · Managing and Viewing Crystal Reports (2) · Set up WhatsApp (2) · Configure Agent UI (2) · Set up SMS (2) · Set up Facebook and Twitter (2) · Getting started with Advanced Chat (2) · How Digital Channels works (2) · Setting up Integration for Outbound Email Campaigns (2) · Upgrade, rollback, or uninstall (2) · Personal Development Review (2) · Integrate with Genesys Hub (2) · Provision SMS (2) · Logging In (2) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Setting up Integration for Inbound and Outbound SMS (2) · DNA (2)
Other values:
Dimension:
None (316) · deploydigital (4) · sr (3)
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Manual:
None (7) · ADInst (5) · Admin (6) · Administrator (24) · AIUG (26) · AzInst (5) · DCPEGuide (43) · Deployment (17) · Developers (6) · Handlers (7) · InteractionDialer (1) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (311) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4)
UseCase:
None (323)
PEPageType:
None (310) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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