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Standalone:
None (450) · No (1096) · Yes (671)
productshort:
DC (9) · Draft:DC (7) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEC-REP (910) · Draft:PEC-WFM (292) · Draft:PEP-DC (1) · Draft:WebRTC (17) · PEC-DC (32) · PEC-REP (418) · PEC-WFM (252) · WebRTC (13)
Platform:
None (938) · GenesysCloud (1) · GenesysEngage-cloud (1253) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (24)
ComingSoon:
None (1222) · No (995)
Role:
None (1609) · Administrator (84) · Administrator, Agent, Supervisor (6) · Administrator, Developer (9) · Administrator, Supervisor (230) · Adminstrator (2) · Agent (58) · Developer (2) · Supervisor (217)
DisplayName:
None (73) · Architecture (15) · High availability and disaster recovery (11) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Getting started (9) · Agent Group Membership Details Report (9) · Before you begin (8) · Logging (8) · Logging in and out (8) · Agent Details Activity Report (7) · Callback reports (7) · Outbound Contact reports (7)
Other values:
TocName:
None (936) · Getting started (9) · Agent Group Membership Details Report (9) · Agent State Details Report (9) · Agent Login-Logout Details Report (9) · Logging in and out (8) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Callback reports (7)
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Dimension:
None (2190) · deploydigital (4) · Metrics (6) · RealTime (14) · sr (3)
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Manual:
PDMLibraryGIM (338) · Supervisor (300) · RPRT (271) · PDMCXGIM (170) · PDNAA (121) · CX Insights (110) · Administrator (86) · Agent (68) · None (58) · RT (53) · SupervisorHelp (53) · GCXIPRGLibrary (47) · DCPEGuide (43) · GIMPEGuide (42) · GCXIMCPRG (40) · Admin (40) · GCXIPEGuide (36) · Super (33) · WebRTCPEGuide (30) · PulsePEGuide (27)
Other values:
Application:
None (1645) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · Designer, Platform Administration (2) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (231)
UseCase:
None (2215) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (2139) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (5) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (5) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (9) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (7) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (16) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (7) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)

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