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Article > Product : Digital Channels or Genesys Predictive Routing or Genesys Skills Management or Outbound (CX Contact)

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Standalone:
None (211) · No (379) · Yes (14)
productshort:
DC (9) · Draft:DC (7) · Draft:PE-GPR (64) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEC-OU (89) · Draft:PEP-DC (1) · PE-GPR (65) · PEC-DC (32) · PEC-OU (71)
Platform:
None (141) · GenesysCloud (3) · GenesysEngage-cloud (422) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (34) · GeneysyEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (239) · No (364) · Yes (1)
Role:
None (496) · Administrator (88) · Administrator, Agent, Developer (2) · Administrator, Developer (6) · Administrator, Reviewer (2) · Adminstrator (2) · Staff (8)
DisplayName:
None (38) · Before you begin (6) · Architecture (4) · Deploy Digital Channels using Docker Compose (4) · Enable a tenant for Digital Channels (4) · Routing Scenarios Using GPR (4) · Provisioning overview (4) · The Settings menu (4) · High availability and disaster recovery (4) · Provision API keys (4) · Prerequisites (4) · View KPI outcome (4) · Pre-configure tenant objects (4) · View model accuracy (4) · Create and update users and roles (4) · What you can monitor (4)
Other values:
TocName:
None (120) · Prerequisites (4) · What you can monitor (4) · Routing Scenarios Using GPR (4) · The Settings menu (4) · Create and update users and roles (4) · Upgrade, rollback, or uninstall (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Feature Analysis report (3) · Create and update predictors (3) · Upload interaction and other data (3) · Monitor predictor feature coverage (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · Agent Variance report (3)
Other values:
Dimension:
None (584) · deploydigital (4) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · OSHelp (1) · sr (3)
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Manual:
None (18) · ADInst (5) · Admin (6) · Administrator (38) · AIUG (26) · AzInst (5) · CXContact (118) · CXCPEGuide (21) · DCPEGuide (43) · Deployment (52) · Developers (10) · Help (86) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (523) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · CX Contact (66) · Designer (4) · GPR Core Platform (2) · Outbound,Outbound Administration (1)
UseCase:
None (602) · CE01 (2)
PEPageType:
None (584) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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