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Article > Product : Developer or Genesys Predictive Routing or Genesys Skills Management or Reporting or Voice Microservices

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Standalone:
None (405) · No (740) · Yes (675)
productshort:
Draft:Developer (2) · Draft:PE-GPR (64) · Draft:PEC-Developer (58) · Draft:PEC-GSM (221) · Draft:PEC-REP (910) · Draft:VM (43) · PE-GPR (65) · PEC-Developer (15) · PEC-REP (418) · VM (24)
Platform:
None (939) · GenesysEngage-cloud (848) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (31) · PureEngage (1)
ComingSoon:
None (1226) · No (593) · Yes (1)
Role:
None (1499) · Administrator (22) · Administrator, Agent, Supervisor (2) · Administrator, Developer (4) · Administrator, Reviewer (2) · Administrator, Supervisor (230) · Developer (7) · Staff (8) · Supervisor (46)
DisplayName:
None (69) · Architecture (15) · High availability and disaster recovery (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Agent Login-Logout Details Report (9) · Callback reports (7) · Agent Details Activity Report (7) · Outbound Contact reports (7) · Before you begin (6)
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TocName:
None (935) · Agent Login-Logout Details Report (9) · Agent State Details Report (9) · Agent Group Membership Details Report (9) · Outbound Contact reports (7) · Agent Details Activity Report (7) · Callback reports (7)
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Dimension:
None (1792) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (2) · RealTime (14)
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Manual:
PDMLibraryGIM (338) · RPRT (271) · PDMCXGIM (170) · PDNAA (121) · CX Insights (110) · Help (86) · RT (53) · None (48) · GCXIPRGLibrary (47) · VMPEGuide (43) · GIMPEGuide (42) · Admin (40) · GCXIMCPRG (40) · GCXIPEGuide (36) · Deployment (35) · WebAPIs (31) · PulsePEGuide (27) · AIUG (26) · GIM (25) · SCAPI (24)
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Application:
None (1533) · GPR Core Platform (2) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (1820)
PEPageType:
None (1755) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (5) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (13) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (12) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (9)

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