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Article > productshort:
Draft:PEC-IWD
& Product :
Billing Data Service or
Developer or
Genesys Recording, Quality Management, and Speech Analytics or
Gplus Adapter for WFM or
Intelligent Workload Distribution or
Outbound (CX Contact)
Use the filters below to narrow your results.
None (5) ·
About IWD (1) ·
About IWD Data Mart (1) ·
Architecture (3) ·
Before you begin (2) ·
Configure IWD (2) ·
Configure IWD Data Mart (1) ·
Deploy IWD (1) ·
Deploy IWDDM (1) ·
FAQs (1) ·
High availability and disaster recovery (2) ·
How Intelligent Workload Distribution works (1) ·
How IWD works (1) ·
Integrate IWD with Genesys Workforce Management (WFM) (1) ·
Lucene query syntax (1) ·
Monitor work items and emails (1) ·
Prepare for Office 365 integration (1) ·
Provision IWD (1) ·
Provision IWD Data Mart (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up Email (1) ·
Set up IWD (2) ·
Test IWD provisioning (1) ·
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Upgrade, roll back, or uninstall IWDDM (1) ·
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View, edit, and create Genesys Multicloud CX Email boxes (1) ·
View, edit, and create Prioritization schemas (1)
None (20) ·
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Frequently Asked Questions (1) ·
How IWD works (1) ·
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Intelligent Workload Distribution (1) ·
IWD Queries (1) ·
Monitor work items and emails (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up Email (1) ·
Set up IWD (2) ·
Test IWD provisioning (1) ·
Upgrade, rollback, or uninstall (2) ·
Use Workload Manager (1) ·
View and set IWD global options (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX email boxes (1) ·
View, edit, and create Prioritization schemas (1)
Showing below up to 43 results in range #1 to #43.
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D
- Draft:PEC-IWD/Current/Administrator
- Draft:PEC-IWD/Current/Administrator/EmailSetup
- Draft:PEC-IWD/Current/Administrator/IWD
- Draft:PEC-IWD/Current/Administrator/IWDCategories
- Draft:PEC-IWD/Current/Administrator/IWDEndpoints
- Draft:PEC-IWD/Current/Administrator/IWDFAQ
- Draft:PEC-IWD/Current/Administrator/IWDGTL
- Draft:PEC-IWD/Current/Administrator/IWDIntegrateWFM
- Draft:PEC-IWD/Current/Administrator/IWDMailboxes
- Draft:PEC-IWD/Current/Administrator/IWDManager
- Draft:PEC-IWD/Current/Administrator/IWDMonitor
- Draft:PEC-IWD/Current/Administrator/IWDOfficeMailbox
- Draft:PEC-IWD/Current/Administrator/IWDOptions
- Draft:PEC-IWD/Current/Administrator/IWDPrioritization
- Draft:PEC-IWD/Current/Administrator/IWDQueries
D cont.
- Draft:PEC-IWD/Current/Administrator/IWDRBAC
- Draft:PEC-IWD/Current/Administrator/IWDSettings
- Draft:PEC-IWD/Current/Administrator/IWDSetup
- Draft:PEC-IWD/Current/Administrator/IWDSummary
- Draft:PEC-IWD/Current/Administrator/IWDTaskSummary
- Draft:PEC-IWD/Current/Administrator/IWDTestProvision
- Draft:PEC-IWD/Current/IWDDMPEGuide
- Draft:PEC-IWD/Current/IWDDMPEGuide/Architecture
- Draft:PEC-IWD/Current/IWDDMPEGuide/Configure
- Draft:PEC-IWD/Current/IWDDMPEGuide/Deploy
- Draft:PEC-IWD/Current/IWDDMPEGuide/HADR
- Draft:PEC-IWD/Current/IWDDMPEGuide/Observability
- Draft:PEC-IWD/Current/IWDDMPEGuide/Overview
- Draft:PEC-IWD/Current/IWDDMPEGuide/Planning
- Draft:PEC-IWD/Current/IWDDMPEGuide/Provision
D cont.
- Draft:PEC-IWD/Current/IWDDMPEGuide/Upgrade
- Draft:PEC-IWD/Current/IWDPEGuide
- Draft:PEC-IWD/Current/IWDPEGuide/Architecture
- Draft:PEC-IWD/Current/IWDPEGuide/Architecture1
- Draft:PEC-IWD/Current/IWDPEGuide/Configure
- Draft:PEC-IWD/Current/IWDPEGuide/Deploy
- Draft:PEC-IWD/Current/IWDPEGuide/HADR
- Draft:PEC-IWD/Current/IWDPEGuide/Observability
- Draft:PEC-IWD/Current/IWDPEGuide/Overview
- Draft:PEC-IWD/Current/IWDPEGuide/Planning
- Draft:PEC-IWD/Current/IWDPEGuide/Provision
- Draft:PEC-IWD/Current/IWDPEGuide/Upgrade
- Draft:PEC-IWD/HIW