Drilldown: Article

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Article > Standalone: No & Product : Agent Workspace or Genesys Skills Management or Reporting or Voice Microservices

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-AD (34) · Draft:PEC-GSM (69) · Draft:PEC-REP (287) · Draft:VM (14) · PEC-AD (32) · PEC-REP (180) · VM (10)
Platform:
None (93) · GenesysEngage-cloud (517) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (15)
ComingSoon:
None (124) · No (502)
Role:
None (267) · Administrator (19) · Administrator, Developer (4) · Administrator, Supervisor (230) · Agent (2) · Agent, Supervisor (56) · Supervisor (48)
DisplayName:
Agent Login-Logout Details Report (5) · Agent Group Membership Details Report (5) · Agent Details Activity Report (5) · Agent State Details Report (5) · Logging (5) · Weekly Business Attribute Dashboard (4) · Agent Assist tab (4) · Bot Analytical Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Final Disposition Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Weekly Agent Group Utilization Dashboard (4)
Other values:
TocName:
None (93) · Agent Details Activity Report (5) · Agent State Details Report (5) · Agent Group Membership Details Report (5) · Agent Login-Logout Details Report (5) · Final Disposition Dashboard (4) · Bot Analytical Dashboard (4)
Other values:
Dimension:
None (606) · ADResponse (4) · ADResponses (2) · RealTime (14)
Product: (Click arrow to add another value)
Manual:
ADInst (4) · Admin (1) · Administrator (6) · Agent (58) · AIUG (16) · AzInst (2) · CX Insights (87) · GCXIPEGuide (15) · GIM (2) · GIMPEGuide (17) · GVP (8) · KBA (10) · Loc (3) · PDMLibraryGIM (2) · PDNAA (8) · PDNAM (11) · PDNAU (7) · PulseMetricsLibrary (2) · PulsePEGuide (9) · RAAPEGuide (6) · RPRT (269) · RT (44) · SOO (5) · Supervisor (2) · UEA (2) · VMEventsandModels (2) · VMPEGuide (22) · WWEPEGuide (6)
Application:
None (343) · IVR Administration (8) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (205)
UseCase:
None (626)
PEPageType:
None (574) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (5) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (10) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)

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