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Article > Product : Agent Workspace or Genesys Skills Management or Genesys Voice Platform

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Standalone:
None (180) · No (144) · Yes (9)
productshort:
Draft:GVP (20) · Draft:PEC-AD (42) · Draft:PEC-GSM (221) · GVP (14) · PEC-AD (36)
Platform:
None (68) · GenesysEngage-cloud (250) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (14)
ComingSoon:
None (194) · No (139)
Role:
None (265) · Administrator (4) · Administrator, Agent, Supervisor (4) · Agent (2) · Agent, Supervisor (56) · Supervisor (2)
DisplayName:
None (22) · Deploy GVP (5) · Prerequisites (4) · Agent Assist tab (4)
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TocName:
None (64) · Prerequisites (4)
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Dimension:
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Manual:
None (7) · ADInst (5) · Admin (6) · Agent (59) · AIUG (26) · AzInst (5) · GVPPEGuide (34) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · Supervisor (2) · TPOSR (2) · UEA (5) · WWEPEGuide (13)
Application:
None (329) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2)
UseCase:
None (331) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (315) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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