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Article > Product : Agent Workspace or Genesys Predictive Routing or Genesys Recording, Quality Management, and Speech Analytics or Gplus Adapter for WFM or Intelligent Workload Distribution

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Standalone:
None (78) · No (412) · Yes (21)
productshort:
Draft:GAWFM (76) · Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-IWD (43) · Draft:PEC-REC (92) · PE-GPR (65) · PEC-AD (36) · PEC-IWD (40) · PEC-REC (53)
Platform:
None (125) · GenesysCloud (2) · GenesysEngage-cloud (298) · GenesysEngage-onpremises (83) · GenesysEngage_cloud (2) · PureEngage (1)
ComingSoon:
None (138) · No (371) · Yes (2)
Role:
None (301) · Administrator (134) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
DisplayName:
None (31) · Architecture (6) · Installation and Windows Permissions (5) · Before you begin (5) · High availability and disaster recovery (5) · Get started (4) · Agent Assist tab (4) · Configure IWD (4) · View KPI outcome (4) · View model accuracy (4) · The Settings menu (4) · Create and update users and roles (4) · Routing Scenarios Using GPR (4) · What is an interaction (4) · What you can monitor (4)
Other values:
TocName:
None (105) · What is an interaction (4) · View KPI outcome (4) · View model accuracy (4) · The Settings menu (4) · Create and update users and roles (4) · Routing Scenarios Using GPR (4) · Upgrade, rollback, or uninstall (4) · What you can monitor (4) · Installation and Windows Permissions (4)
Other values:
Dimension:
None (487) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6)
Product: (Click arrow to add another value)
Manual:
None (17) · Admin (36) · Administrator (49) · Agent (59) · AspectDeployment (5) · deploy (3) · Deployment (87) · Developers (4) · GAWFMPEGuide (12) · Help (86) · IEXDeployment (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · Requirements (1) · Supervisor (2) · User (90) · WWEPEGuide (13)
Application:
None (386) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Recording (115)
UseCase:
None (502) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (478) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)

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