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Article > Product : Agent Setup or Genesys Skills Management or Gplus Adapter for ServiceNow or Gplus Adapter for WFM or Voice Microservices

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Standalone:
None (238) · No (322) · Yes (28)
productshort:
Draft:GASN (17) · Draft:GAWFM (76) · Draft:PEC-AS (129) · Draft:PEC-GSM (221) · Draft:VM (43) · GASN (19) · PEC-AS (59) · VM (24)
Platform:
None (177) · GenesysCloud (2) · GenesysEngage-cloud (365) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (43)
ComingSoon:
None (323) · No (265)
Role:
None (477) · Administrator (110) · Administrator, Developer (1)
DisplayName:
None (34) · Before you begin (5) · Architecture (5) · Installation and Windows permissions (5) · Prerequisites (4)
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TocName:
None (103) · Prerequisites (6) · Overview (4) · Installation and Windows permissions (4) · Service Client options (3) · Channel options (3) · Single Sign-On (3) · Transactions (3) · Getting started (3) · Statistics options (3) · Recording options (3) · Supervisor options (3) · Agent Groups (3) · My Channels options (3) · Templates (3) · Bulk Import (3)
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Application:
None (484) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Platform Administration (10)
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None (567) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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