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Article > Product : Agent Setup or Digital Channels or Genesys Skills Management or Gplus Adapter for WFM or Widgets

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Standalone:
None (293) · No (531) · Yes (23)
productshort:
DC (9) · Draft:DC (7) · Draft:GAWFM (76) · Draft:PEC-AS (129) · Draft:PEC-DC (45) · Draft:PEC-GSM (221) · Draft:PEP-DC (1) · Draft:WID (214) · PEC-AS (59) · PEC-DC (32) · WID (54)
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None (177) · GenesysCloud (35) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (577) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (51) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (447) · No (400)
Role:
None (645) · Administrator (123) · Administrator, Developer (12) · Adminstrator (2) · Developer (65)
DisplayName:
None (41) · Localization (29) · Configuration (28) · API Commands (27) · API Events (27) · CallUs (6) · WebChatService (6) · Console (6) · ChannelSelector (6) · Engage (6)
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Dimension:
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None (731) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (8) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · Platform Administration (10)
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None (826) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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