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Article > Product : Agent Setup or Agent Workspace or Gplus Adapter for Salesforce or Intelligent Workload Distribution

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Standalone:
None (88) · No (296) · Yes (21)
productshort:
Draft:PEC-AD (42) · Draft:PEC-AS (129) · Draft:PEC-GPA (36) · Draft:PEC-IWD (43) · PEC-AD (36) · PEC-AS (59) · PEC-GPA (20) · PEC-IWD (40)
Platform:
None (131) · GenesysCloud (6) · GenesysEngage-cloud (247) · GenesysEngage-onpremises (19) · GenesysEngage_cloud (2)
ComingSoon:
None (106) · No (298) · Yes (1)
Role:
None (181) · Administrator (142) · Administrator, Agent (2) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Agent (16) · Agent, Supervisor (56) · Supervisor (2)
DisplayName:
None (23) · Architecture (6) · Getting started (5) · Before you begin (5) · High availability and disaster recovery (5) · Click-to-Dial (4) · Agent Assist tab (4) · Gplus Adapter for Salesforce (v9) (4) · Standard responses (4) · Configure IWD (4) · Activity History (4)
Other values:
TocName:
None (74) · Getting started (5) · Standard responses (4) · Click-to-Dial (4) · Upgrade, rollback, or uninstall (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · My Channels options (3) · Recording options (3) · Set up IWD (3) · Bulk Import (3) · Statistics options (3) · Supervisor options (3) · Templates (3) · Transactions (3) · Channel options (3) · Single Sign-On (3) · Service Client options (3) · Agent Groups (3)
Other values:
Dimension:
None (389) · ADResponse (4) · ADResponses (2) · Journey (10)
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Manual:
None (14) · Administrator (64) · Agent (73) · GPAPEGuide (13) · IWDDMPEGuide (20) · IWDPEGuide (22) · ManageCC (142) · Source (40) · Supervisor (2) · WWEAgent (2) · WWEPEGuide (13)
Application:
None (291) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer, Outbound (2) · intelligent Workload Distribution (2) · Platform Administration (10)
UseCase:
None (398) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (374) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (7)

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