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Article > Product : Agent or Agent Workspace or Developer or Genesys Skills Management

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Standalone:
None (166) · No (195) · Yes (20)
productshort:
Draft:Developer (2) · Draft:PEC-AD (42) · Draft:PEC-Agent (4) · Draft:PEC-Developer (58) · Draft:PEC-GSM (221) · PEC-AD (36) · PEC-Agent (3) · PEC-Developer (15)
Platform:
None (88) · GenesysEngage-cloud (278) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (14)
ComingSoon:
None (203) · No (178)
Role:
None (302) · Administrator (2) · Administrator, Agent, Supervisor (4) · Agent (8) · Agent, Supervisor (56) · Developer (7) · Supervisor (2)
DisplayName:
None (26) · Prerequisites (4) · Agent Assist tab (4) · Service Client API (3) · Configuration namespace (3) · Email namespace (3) · Developer Sandbox (3) · Interaction namespace (3) · Agent namespace (3) · Voice namespace (3) · Media namespace (3) · System namespace (3)
Other values:
TocName:
None (84) · Prerequisites (4) · Agent namespace (3) · Voice namespace (3) · System namespace (3) · Service Client API (3) · Media namespace (3) · Email namespace (3) · Configuration namespace (3) · Interaction namespace (3)
Other values:
Dimension:
None (373) · ADResponse (4) · ADResponses (2) · Journey (2)
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Manual:
None (21) · ADInst (5) · Admin (6) · Administrator (12) · Agent (59) · AIUG (26) · AzInst (5) · Developers (1) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SCAPI (24) · SOO (10) · Supervisor (2) · TPOSR (2) · UEA (5) · WebAPIs (31) · WWEPEGuide (13)
Application:
None (373) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Workforce Management (2) · IVR Administration (2)
UseCase:
None (379) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (375) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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