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Article > Product : Administrator or Agent Setup or Genesys Skills Management or Intelligent Workload Distribution

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Standalone:
None (221) · No (270) · Yes (24)
productshort:
Draft:PEC-Admin (14) · Draft:PEC-AS (129) · Draft:PEC-GSM (221) · Draft:PEC-IWD (43) · PEC-Admin (9) · PEC-AS (59) · PEC-IWD (40)
Platform:
None (144) · GenesysCloud (4) · GenesysEngage-cloud (362) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (2) · GenesysEngage_cloud (2)
ComingSoon:
None (254) · No (260) · Yes (1)
Role:
None (387) · Administrator (124) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (2)
DisplayName:
None (29) · Single sign-on (5) · Architecture (5) · Before you begin (5) · Configure IWD (4) · High availability and disaster recovery (4) · Popular tasks (4) · Prerequisites (4) · Supervisor options (3) · Statistics options (3) · Recording options (3) · Set up IWD (3) · Service Client options (3) · Transactions (3) · My Channels options (3) · Channel options (3) · Templates (3) · Bulk Import (3) · Agent Groups (3)
Other values:
TocName:
None (79) · Single sign-on (5) · Upgrade, rollback, or uninstall (4) · Prerequisites (4) · Agent Groups (3) · Templates (3) · Supervisor options (3) · Statistics options (3) · Channel options (3) · Set up IWD (3) · Service Client options (3) · Bulk Import (3) · Recording options (3) · Transactions (3) · My Channels options (3)
Other values:
Dimension:
None (505) · Journey (10)
Product: (Click arrow to add another value)
Manual:
None (17) · ADInst (5) · Admin (23) · Administrator (39) · AIUG (26) · AzInst (5) · IWDDMPEGuide (20) · IWDPEGuide (22) · KBA (12) · Loc (5) · ManageCC (142) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · Source (40) · TPOSR (2) · UEA (5)
Application:
None (403) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (4) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Genesys Portal (2) · intelligent Workload Distribution (2) · Platform Administration (10)
UseCase:
None (508) · BO02 (3) · BO02, BO03 (2) · CE01 (2)
PEPageType:
None (496) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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