Drilldown: Article
Choose a table:
- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
- ArticleGlossary (0)
- ArticleHelmRN (43)
- ArticleIndexRN (2)
- ArticleKVP (3)
- ArticleMaturity (64)
- ArticlePEServiceArchitecture (57)
- ArticlePEServiceDeploy (60)
- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
- ArticleServiceUpgrade (0)
- ArticleSimplified (24)
- ArticleUnstructured (740)
- ArticleUpgrades (0)
- BDSMetric (61)
- Boilerplate (10)
- Browser (7)
- CAPDetails (6)
- CSDTArticle (2)
- CapabilitiesTable (28)
- CapabilitiesUseCasesTable (11)
- CloudRN (56)
- Component (70)
- ComponentRN (1499)
- ContentAreaLandingPage (8)
- ContentAreaLandingPageSection (37)
- ContentAreaSection (8)
- CustomArticle1 (0)
- CustomSection1 (120)
- DRType (4)
- DefinePlatforms (6)
- DeploymentType (5)
- DeprecationNotices (40)
- EOL (815)
- EOL XR (3)
- EngageRole (4)
- EngageServices (4)
- Environment (4)
- FAQ (41)
- FAQ Article (8)
- FeatureSection (118)
- FeatureTopic (5)
- FeatureTopicCategory (13)
- GCXI Attribute (866)
- GCXI Folder (142)
- GCXI Form (132)
- GCXI Metric (2044)
- GCXI Report (210)
- GEC AzAWSDiffs UseCases (44)
- GEcCap (81)
- GEcCompliance (9)
- GEcTelCon (19)
- GEcUC (42)
- GenerateCargoContent (1)
- GetStarted (21)
- GlossaryTooltip (1)
- HAType (5)
- HIW (40)
- HelmChartParameter (0)
- IncludedService (64)
- IncludedServiceHA (18)
- IncludedServiceUpgradeStrategy (28)
- Issue (4952)
- IssueCategory (8)
- IssueType (0)
- JDTest FeatureSupport (5)
- JiraIssue (10)
- KBArticle (4)
- KVP (83)
- MLSummary (15)
- MintyDocsGlossary (0)
- MintyDocsManual (407)
- MintyDocsProduct (146)
- MintyDocsProductLandingSections (557)
- MintyDocsVersion (247)
- Notices (437)
- PDMColumn (3423)
- PDMIndexItem (274)
- PDMRef (1102)
- PDMTable (286)
- PDMView (28)
- PDMViewColumn (282)
- PDMs SubjectArea (0)
- PEAlert (851)
- PEArchitecture (17)
- PEArchitectureSection (0)
- PEBlueGreenUpgrade (5)
- PEC Applications MasterList (20)
- PEC User Role MasterList (4)
- PEConfigOption (146)
- PEConnections (809)
- PEEvent (66)
- PEEventAttr (94)
- PEMetric (2042)
- PEMetric JD2 (4)
- PEMonitoring (105)
- PEPorts (66)
- PEPrerequisites (55)
- PESystemMetric (18)
- PageType (11)
- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
- ProductLineCategory (4)
- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
- SMART Benchmark MasterList (58)
- SMART Benefits (708)
- SMART BusinessImageFlow (173)
- SMART Canonical (116)
- SMART CloudAssumptions (3)
- SMART DataSheetFlow (563)
- SMART DistributionImageFlow (14)
- SMART HybridAssumptions (1)
- SMART Meta (116)
- SMART Popular (9)
- SMART PremiseAssumptions (5)
- SMART SolutionAboutPage (40)
- SMART UseCase (118)
- SMART Versions (0)
- SOW (5)
- SalesUseCase (0)
- Section (17278)
- SectionBrowser (35)
- SectionThirdPartyItem (222)
- SecurityBoilerplate (104)
- SelfHelpManual (2)
- Service (27)
- ServiceGroup (0)
- SimpleArticle (4)
- SimpleSection (7)
- StandardMetadataFeatureTopic (0)
- StandardMetadataFeatureTopicCategory (0)
- StandardMetadataRole (0)
- TSSection (699)
- TaskSummary (71)
- Test Capabilities (89)
- ThirdPartyItem (19)
- TrafficTypes (4)
- Type (8)
- UITab (50)
- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18367)
Article > Standalone:
No
& productshort
:
Draft:PEC-AS
or
Draft:PEC-REP
or
Draft:PEC-WFM
& Platform
:
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
Private Edition
or
None
& Role
:
Supervisor
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
DisplayName:
None (24) ·
(New) Task summary: contact center setup (1) ·
Configure a multi-channel contact center (1) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
High availability and disaster recovery (1) ·
Import agents (1) ·
Interaction channels (1) ·
Manage business attributes by transaction (1) ·
Manage group memberships (1) ·
Manage statistics for agents and resources (1) ·
Manage Team Communicator options (1) ·
Popular tasks (1) ·
Upgrade, rollback, or uninstall (1) ·
Use templates to configure agents (1) ·
Virtual Queues (1) ·
Work with Agent Setup (1)
None (35) ·
21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) ·
2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) ·
45d1441f-dc69-4a17-bd47-af5d811ce167 (2) ·
7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) ·
7a5823f3-05b5-412b-b580-e73e34079c41 (3) ·
9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) ·
f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)
Showing below up to 54 results in range #1 to #54.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
D cont.
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Statistics
- Draft:PEC-AS/Current/ManageCC/Transfers
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-AS/Current/ManageCC/Working with AS
- Draft:PEC-REP/Current/GCXIPEGuide/Configure
- Draft:PEC-REP/Current/GCXIPEGuide/ConfigureRAA
- Draft:PEC-REP/Current/GCXIPEGuide/Logging
- Draft:PEC-REP/Current/GCXIPEGuide/Overview
- Draft:PEC-REP/Current/GCXIPEGuide/UpgradeRAA
- Draft:PEC-REP/Current/GIMPEGuide/Configure
- Draft:PEC-REP/Current/GIMPEGuide/ConfigureGCA
- Draft:PEC-REP/Current/GIMPEGuide/ConfigureGIM
D cont.
- Draft:PEC-REP/Current/GIMPEGuide/ConfigureGSP
- Draft:PEC-REP/Current/GIMPEGuide/DatabaseConsiderations
- Draft:PEC-REP/Current/GIMPEGuide/Deploy
- Draft:PEC-REP/Current/GIMPEGuide/DummyFormattingPage
- Draft:PEC-REP/Current/GIMPEGuide/Features
- Draft:PEC-REP/Current/GIMPEGuide/Outbound
- Draft:PEC-REP/Current/GIMPEGuide/Overview
- Draft:PEC-REP/Current/GIMPEGuide/UserData
- Draft:PEC-REP/Current/PulsePEGuide/Configure
- Draft:PEC-REP/Current/PulsePEGuide/Logging
- Draft:PEC-REP/Current/PulsePEGuide/Overview
- Draft:PEC-REP/Current/RAAPEGuide/Deploy
- Draft:PEC-REP/Current/RAAPEGuide/HADR
- Draft:PEC-REP/Current/RAAPEGuide/Logging
- Draft:PEC-REP/Current/RAAPEGuide/Metrics
- Draft:PEC-REP/Current/RAAPEGuide/Overview
- Draft:PEC-REP/Current/RAAPEGuide/Upgrade
- Draft:PEC-REP/Current/RPRT/IWDMetrics