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Article > Platform :
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises
& Product :
Genesys Multicloud CX Mixed Mode or
Internal Content Administration
& UseCase :
CE31, CE41, EE31 or
None
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Outbound CX Contact use case (1) ·
Set up Upgrade Strategies (1) ·
Web Real-Time Communication (WebRTC) Agents use case (1) ·
Workspace Web Edition with eServices digital channels (1)
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