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Article > productshort:
Draft:PEC-IWD
& Platform
:
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Product:
Intelligent Workload Distribution
& UseCase
:
CE01, CE19
or
CE31, CE41, EE31
or
Other
or
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Use the filters below to narrow your results.
Configure IWD (1) ·
How Intelligent Workload Distribution works (1) ·
How IWD works (1) ·
Monitor work items and emails (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View and set IWD global options (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Prioritization schemas (1)
Configure IWD (1) ·
How IWD works (1) ·
Intelligent Workload Distribution (1) ·
Monitor work items and emails (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View and set IWD global options (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Prioritization schemas (1)
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