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Article > productshort
:
Draft:ATC
or
Draft:PEC-OU
or
Draft:PEC-ROU
& Platform
:
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
PureConnect
& TocName
:
Genesys Multicloud CX
or
PureConnect ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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An agent's experience in Genesys Multicloud CX (1) ·
An agent's experience in PureConnect (1) ·
Get started with Genesys Predictive Engagement for Genesys Multicloud CX (3) ·
Get started with Genesys Predictive Engagement for PureConnect (1) ·
Get started with Predictive Engagement for PureConnect (1)
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