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Article > productshort:
Draft:PEC-IWD
& Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises or
GenesysEngage_cloud or
Other
& Product:
Intelligent Workload Distribution
& UseCase :
CE16 or
None
Use the filters below to narrow your results.
Configure IWD (1) ·
How IWD works (1) ·
Monitor work items and emails (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View and set IWD global options (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX Email boxes (1) ·
View, edit, and create Prioritization schemas (1)
Configure IWD (1) ·
Intelligent Workload Distribution (1) ·
Monitor work items and emails (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View and set IWD global options (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX email boxes (1) ·
View, edit, and create Prioritization schemas (1)
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