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Article > Standalone: None & productshort : DES or Draft:PEC-GSM or Draft:PEC-REP or Draft:PEC-WFM or Draft:ReleaseNotes & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or GenesysEngage-onpremises, PureConnect, GenesysCloud & Product : Digital Channels or Genesys Recording, Quality Management, and Speech Analytics or Internal Content Administration or Reporting or Voice Microservices or Workforce Management & UseCase: None

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