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Standalone:
None (182) · No (734) · Yes (107)
productshort:
Draft:PEC-CAB (18) · Draft:PEC-DC (18) · Draft:PEC-Dev (4) · Draft:PEC-Developer (12) · Draft:PEC-ES (15) · Draft:PEC-GPA (13) · Draft:PEC-GS (7) · Draft:PEC-GSM (121) · Draft:PEC-IVR (19) · Draft:PEC-IWD (22) · Draft:PEC-OU (74) · Draft:PEC-PA (8) · Draft:PEC-REC (5) · Draft:PEC-REP (196) · Draft:PEC-ROU (87) · Draft:PEC-WFM (28) · Draft:SF (7) · Draft:WFM (3) · PEC-CAB (18) · PEC-DC (16) · PEC-ES (13) · PEC-GPA (12) · PEC-GS (6) · PEC-IVR (8) · PEC-IWD (18) · PEC-OU (58) · PEC-REC (5) · PEC-REP (187) · PEC-WFM (25)
Platform:
None (182) · GenesysCloud (8) · GenesysEngage-cloud (826) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (2) · GenesysEngage_cloud (2) · GeneysyEngage_cloud (2)
ComingSoon:
None (398) · No (623) · Yes (2)
Role:
None (535) · Administrator (250) · Administrator, Developer (7) · Administrator, Supervisor (227) · Adminstrator (2) · Developer (2)
DisplayName:
None (29) · Agent Details Activity Report (5) · Weekly Agent Group Utilization Dashboard (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Bot Analytical Dashboard (4) · Weekly Business Attribute Dashboard (4) · Weekly Queue Summary Dashboard (4) · WFM Primers (4) · Agent State Details Report (4) · Weekly Self Service Containment Dashboard (4)
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TocName:
None (169) · Agent Details Activity Report (5) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · WFM Primers (4)
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Dimension:
None (999) · CallbackClickToCall (6) · Journey (6) · Metrics (6) · sr (6)
Product:
None (88) · Callback (36) · Developer (12) · Digital Channels (24) · eServices Manager (28) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Skills Management (121) · Genesys Softphone (13) · Gplus Adapter for Salesforce (25) · Intelligent Workload Distribution (39) · IVR Administration (27) · Outbound (CX Contact) (132) · Platform Administration (8) · Reporting (320) · Routing and Designer (87) · Workforce Management (53)
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None (582) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Callback (34) · CX Contact (64) · Designer (8) · intelligent Workload Distribution (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting GCXI (4) · Recording (8) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (206) · Workforce Administration (38)
UseCase:
None (1020) · BO02 (3)
PEPageType:
None (1023)

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