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Article > Role : Agent or Agent, Supervisor or Other & Manual : Admin or ManageCC or RPRT or User or None & UseCase : CE31, CE41, EE31 or None

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Standalone:
None (11) · No (452) · Yes (63)
productshort:
Draft:PEC-REP (119) · PEC-REP (115) · Draft:PEC-REC (62) · PEC-AS (53) · Draft:PEC-AS (53) · PEC-REC (43) · Draft:PEC-Admin (9) · Draft:Solution (8) · PEC-CDDS (5) · Draft:PEC-CDDS (5) · Draft:WID (5) · Solution (4) · PEC-Agent (3) · PEC-Admin (3) · WID (3) · Draft:PEC-Agent (3) · Draft:PEC-GS (2) · Draft:PEC-WFM (2) · PEC-GS (2) · PEC-WFM (2)
Other values:
Platform:
None (48) · Genesys Multicloud CX (3) · GenesysCloud (4) · GenesysEngage-Cloud (466) · GenesysEngage-onpremises (5)
ComingSoon:
None (7) · No (519)
Role: (Click arrow to add another value)
DisplayName:
Agent Details Activity Report (5) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · Bot Analytical Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Agent State Details Report (4) · Weekly Agent Group Utilization Dashboard (4) · What is an interaction (4) · Final Disposition Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Business Attribute Dashboard (4)
Other values:
TocName:
None (46) · Agent Details Activity Report (5) · Agent State Details Report (4) · Agent Login-Logout Details Report (4) · What is an interaction (4) · Final Disposition Dashboard (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · Working with saved Trending filters (3) · Search Results grid (3) · Routing (3) · Content browser (3) · Create a new dashboard (3) · Report widget (3) · Interaction lists (3) · Managing widgets (3) · Explore (3) · Working with dashboards (3) · Dashboard (3) · Trending (3)
Other values:
Dimension:
None (523) · Journey (2) · OSHelp (1)
Product:
None (6) · Administrator (7) · Agent (6) · Agent folder (1) · Agent Setup (106) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (10) · Digital Channels (2) · Genesys Agent Assist (1) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (105) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Internal Content Administration (1) · Outbound (CX Contact) (1) · QnA Service (2) · Reporting (233) · Routing and Designer (2) · Solutions (12) · Supervisor (2) · System-Level Documentation (2) · Voicemail (2) · Widgets (8) · Workforce Management (4)
Manual: (Click arrow to add another value)
Application:
None (38) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (4) · Agent Workspace, Agent Setup (7) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · Designer (2) · Genesys Portal (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Platform Administration (12) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (105) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (206) · WEM (1) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (526)

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