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Standalone:
None (251) · No (650) · Yes (376)
productshort:
Draft:PEC-REP (224) · PEC-REP (177) · Draft:PEC-GSM (127) · Draft:PEC-ROU (87) · Draft:PrivateEdition (48) · Draft:PEC-REC (41) · PrivateEdition (36) · Draft:PEC-WFM (28) · Draft:ContentAdmin (25) · PEC-WFM (25) · Draft:PEC-IWD (22) · Draft:GAM (20) · Draft:GAMD (20) · GAM (20) · Draft:PEC-IVR (19) · GAMD (19) · PEC-IWD (18) · PEC-CAB (18) · Draft:PEC-DC (18) · Draft:PEC-CAB (18)
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Platform:
None (666) · GenesysCloud (48) · GenesysEngage-cloud (549) · GenesysEngage-cloud, PureConnect, GenesysCloud (7) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (2) · GenesysEngage_cloud (2) · Private Edition (2) · PureConnect (1)
ComingSoon:
None (716) · No (551) · Yes (9)
Role:
None (1042) · Administrator (223) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (4) · Adminstrator (2) · Developer (3)
DisplayName:
None (56) · Getting started (7) · Architecture (5) · Activity History (5) · WFM Primers (4) · Packages (4) · Contact History Export Reference (4)
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TocName:
None (534) · Getting started (7) · Configuration (6) · Activity History (5) · Installation (4) · Functioning (4) · Packages (4) · WFM Primers (4)
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Dimension:
None (1248) · CallbackClickToCall (6) · Journey (6) · Metrics (6) · sr (6) · UserComms (4)
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None (75) · Administrator (17) · Callback (36) · Cloud Data Download Service (10) · Developer (12) · Digital Channels (24) · eServices Manager (28) · Event Stream (9) · Genesys Agent Assist (4) · Genesys Multicloud CX Private Edition (76) · Genesys Recording, Quality Management, and Speech Analytics (46) · Genesys Skills Management (127) · Genesys Softphone (13) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (38) · Gplus Adapter for Salesforce (25) · Gplus Adapter for ServiceNow (23) · Health Check Agent (7) · Intelligent Workload Distribution (39) · Internal Content Administration (22) · IVR Administration (27) · nGAGEMENT (40) · Outbound (CX Contact) (14) · Platform Administration (8) · Reporting (381) · Routing and Designer (87) · Sales Collateral (9) · Success Factors for Genesys Multicloud CX (6) · test (4) · User Data Management (14) · Workforce Management (53)
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None (1095) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (34) · Cloud Data Download Service (8) · Designer (8) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (27) · Reporting Administration GCXI (2) · WEM (1) · Workforce Administration (38)
UseCase:
None (1271) · BO02 (3) · CE01 (2)
PEPageType:
None (1259) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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