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Article > Platform: GenesysEngage-cloud & Manual : Admin or Administrator or Agent

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Standalone:
None (75) · No (500) · Yes (2)
productshort:
Draft:PEC-ROU (87) · Draft:PEC-WFM (62) · PEC-WFM (55) · Draft:PEC-REP (38) · Draft:PEC-AD (24) · PEC-AD (24) · Draft:PEC-REC (23) · Draft:PEC-IVR (18) · PEC-CAB (17) · Draft:PEC-CAB (17) · Draft:PEC-GPA (16) · PEC-GPA (15) · Draft:PEC-ES (14) · Draft:PEC-OU (14) · Draft:PEC-IWD (13) · Draft:PEC-Developer (12) · PEC-ES (12) · PEC-IWD (12) · GASN (10)
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ComingSoon:
None (181) · No (395) · Yes (1)
Role:
None (259) · Administrator (193) · Administrator, Agent, Supervisor (1) · Administrator, Developer (2) · Agent (71) · Agent, Supervisor (48) · Developer (3)
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Getting started (9) · Click-to-Dial (5) · Activity History (5) · Gplus Adapter for Salesforce (v9) (4) · Standard Responses (4) · WFM Primers (4) · Screen Pop (3) · Configuring SSO (3) · GVP PaaS (3) · Migrating to Gplus Adapter (v9) (3) · Provisioning IVR profiles yourself (3) · Viewing exception totals (3) · Logging in and out (3) · Creating and managing DID Groups (3) · Manage DID Groups with IVR Administration (3) · Multi-site trading (3) · Provision IVR Profiles yourself (3) · Screening rules (3) · How autogranting works (3)
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Getting Started (9) · None (6) · Activity History (5) · Click-to-Dial (5) · WFM Primers (4) · Gplus Adapter for Salesforce (v9) (4) · Screen Pop (3) · Multi-site trading (3) · How autogranting works (3) · GVP PaaS (3) · Screening rules (3) · Provisioning IVR profiles yourself (3) · Logging in and out (3) · Manage DID Groups with IVR Administration (3) · Viewing exception totals (3) · Migrating to Gplus Adapter (v9) (3) · Provision IVR Profiles yourself (3) · Configuring SSO (3) · Creating and managing DID Groups (3)
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None (557) · CallbackClickToCall (6) · Journey (4) · Metrics (6) · UserComms (4)
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None (356) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (34) · Cloud Data Download Service (8) · Genesys Portal (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (27) · Reporting Administration GCXI (2) · WEM (1) · Workforce Administration (38) · Workforce Management (58)
UseCase:
None (575) · CE01 (2)
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None (577)

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