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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-ROU (84) · Draft:PEC-WFM (54) · PEC-WFM (53) · Draft:PEC-REC (39) · Draft:PEC-AD (31) · Draft:GAMD (30) · PEC-AD (28) · GAMD (28) · GASN (18) · Draft:PEC-GPA (18) · Draft:GAM (17) · PEC-CAB (17) · GAM (17) · PEC-GPA (17) · Draft:PEC-CAB (17) · Draft:PEC-IWD (15)
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Platform:
None (171) · GenesysCloud (44) · GenesysEngage-cloud (507) · GenesysEngage-cloud, PureConnect, GenesysCloud (3) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (14) · PureConnect (1)
ComingSoon:
None (123) · No (607) · Yes (11)
Role:
None (402) · Administrator (202) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (2) · Adminstrator (2) · Agent (72) · Agent, Supervisor (56) · Developer (2)
DisplayName:
Getting started (12) · Activity History (7) · Click-to-Dial (5) · Packages (4) · New in this Release (4) · Screen Pops (4) · Gplus Adapter for Salesforce (v9) (4) · How to manage inbound calls (4) · Agent Assist tab (4) · Contact History Export Reference (4) · Migrating to Gplus Adapter (v9) (3) · How to install the Gplus Adapter (3) · Screen Pop (3) · How to configure the Gplus Adapter (3) · Configuring SSO (3) · Prerequisites and browser support (3)
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TocName:
None (55) · Getting started (12) · Activity History (9) · Configuration (8) · Screen pops (6) · Click-to-Dial (5) · Click-to-call (4) · Packages (4) · Installation (4) · Gplus Adapter for Salesforce (v9) (4) · Functioning (4) · Description (4) · Workitems (4) · Configure Agent UI (3) · Configuring SSO (3) · Service Client API (3) · Migrating to Gplus Adapter (v9) (3) · Screen Pop (3)
Other values:
Dimension:
None (707) · ADResponse (6) · ADResponses (2) · CallbackClickToCall (6) · Journey (4) · Metrics (6) · sr (6) · UserComms (4)
Product:
None (39) · Administrator (13) · Agent Desktop (1) · Agent Workspace (58) · Callback (34) · Cloud Data Download Service (8) · Developer (9) · Digital Channels (16) · eServices Manager (22) · Event Stream (8) · Genesys Agent Assist (5) · Genesys Recording, Quality Management, and Speech Analytics (43) · Genesys Skills Management (9) · Genesys Softphone (11) · Gplus Adapter for Microsoft Dynamics 365 (56) · Gplus Adapter for Salesforce (35) · Gplus Adapter for ServiceNow (31) · Gplus Adapter for Siebel CRM (4) · Health Check Agent (6) · Intelligent Workload Distribution (29) · Internal Content Administration (12) · IVR Administration (14) · nGAGEMENT (34) · Outbound (CX Contact) (14) · Platform Administration (7) · Reporting (8) · Routing and Designer (84) · Sales Collateral (2) · Success Factors for Genesys Multicloud CX (5) · test (4) · User Data Management (12) · Voicemail (1) · Workforce Management (107)
Manual: (Click arrow to add another value)
Application:
None (520) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (34) · Cloud Data Download Service (8) · Designer (8) · IVR Administration (14) · Platform Administration (28) · Platform Administration, Agent Setup, Designer (1) · Recording (27) · Reporting Administration GCXI (2) · WEM (1) · Workforce Administration (34) · Workforce Management (58)
UseCase:
None (739) · CE01 (2)
PEPageType:
None (741)

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