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Article > Platform:
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. 
& DisplayName:
Journey history data retention period change
& Product :
Genesys Predictive Engagement or
Genesys Recording, Quality Management, and Speech Analytics
& DisplayName:
Journey history data retention period change
& Product :
Genesys Predictive Engagement or
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