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Article > Dimension : sr or None & Product : Genesys Predictive Routing or Genesys Skills Management

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Standalone:
None (156) · No (177) · Yes (5)
productshort:
Draft:PE-GPR (58) · Draft:PEC-GSM (221) · PE-GPR (59)
Platform:
None (37) · GenesysEngage-cloud (277) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (22) · PureEngage (1)
ComingSoon:
None (177) · No (160) · Yes (1)
Role:
None (323) · Administrator (5) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (21) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · Prerequisites (4) · The Settings menu (4) · View KPI outcome (4) · View model accuracy (4) · Upload interaction and other data (3) · Feature Analysis report (3) · How Does GPR Score Agents? (3) · How to configure score expressions (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · Monitor predictor feature coverage (3) · Create and update predictors (3)
Other values:
TocName:
None (31) · View model accuracy (4) · Create and update users and roles (4) · Routing Scenarios Using GPR (4) · Prerequisites (4) · View KPI outcome (4) · The Settings menu (4) · View uploaded datasets (3) · How to configure score expressions (3) · Upload interaction and other data (3) · Create and update predictors (3) · Monitor predictor feature coverage (3) · View the Customer Profile schema (3) · Feature Analysis report (3) · How Does GPR Score Agents? (3) · Agent Variance report (3) · View the Agent Profile schema (3)
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Manual:
None (7) · ADInst (5) · Admin (6) · AIUG (26) · AzInst (5) · Deployment (29) · Developers (4) · Help (80) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (336) · GPR Core Platform (2)
UseCase:
None (338)
PEPageType:
None (338)

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